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Senior Design & Research Operations Specialist

Clio

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Location:
Canada; United States , Toronto ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

126200.00 - 170800.00 CAD / Year
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Job Description:

We are seeking a Senior Design & Research Operations Specialist to help us scale and mature the Design & Research practice at Clio. This role will build the operational foundation that enables our teams to do their best work consistently, collaboratively, and with measurable impact. You’ll play a critical connector role, helping bring together people, processes, and practices that make our Product Design & Research organization work as one with Product, Engineering, and Strategy & Operations. From streamlining processes and managing tools, to coordinating research operations and connecting insights across teams, you’ll help ensure our creative and strategic efforts are supported by strong systems and clear communication.

Job Responsibility:

  • Lead the operational foundation for Design & Research, managing tools, systems, and budgets
  • Shape and maintain the rhythms and rituals that connect our teams within Design and within the organization
  • Coordinate research operations by managing participant recruitment, scheduling, incentives, and insights management
  • Develop and maintain shared documentation and guidelines that strengthen collaboration between Design, Research, Product, and Engineering
  • Identify and implement process improvements that increase clarity, reduce friction, and enable faster, more informed decisions
  • Design and evolve onboarding programs that help new designers and researchers ramp quickly
  • Track and report on key operational metrics including team health, delivery velocity, and efficiency
  • Partner with Design & Research leadership to align on operational vision, priorities, and long-term goals
  • Support the evaluation and rollout of new tools and vendors
  • Contribute to building a collaborative, high-performing culture

Requirements:

  • 5+ years of experience in design, research, or product operations
  • Strong organizational, communication, and program-management skills
  • Comfort navigating ambiguity and bringing structure to complex systems
  • Proficiency with design and research tools (Figma, Miro, Maze, Pendo)
  • Experience maintaining process documentation and operational metrics
  • A pragmatic, collaborative approach to problem-solving and continuous improvement
  • Experience working in fast-paced, iterative product development environments
  • Deep understanding of good user experience, IA, and visual design
  • Demonstrate a keen interest in improving your craft by using AI

Nice to have:

  • Experience collaborating with Design Systems to improve workflows, documentation, and tooling that enable consistent design execution
  • Hands-on experience with research operations, including participant recruitment, study logistics, and insight management
  • Background working within enterprise or multi-product software environments, ideally supporting SaaS or platform teams
  • Strong understanding of design thinking methodologies and how to connect qualitative and quantitative insights into operational workflows
  • Demonstrated ability to implement measurable process improvements, define KPIs, and report on operational impact
  • Experience driving change management or organizational transformation within a growing design or product org
What we offer:
  • Top-tier health benefits, dental, and vision insurance
  • Hybrid work environment
  • Flexible time off policy, with an encouraged 20 days off per year
  • $2000 annual counseling benefit
  • RRSP matching and RESP contribution
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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