Senior Design & Research Operations Specialist Job at Clio (Toronto)

Senior SEO & AI Content Specialist

Superside is looking for a Senior SEO & AI Content Specialist to help our Search...

Location

Salary:

Not provided

Superside

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
4+ years in SEO content creation, optimization, or content operations, ideally within B2B SaaS or design-led companies
Strong systems mindset, able to design scalable workflows that improve research, optimization, and AI-assisted processes
Strong understanding of SEO fundamentals, including keyword research, on-page optimization, internal linking, and structured data
Hands-on experience with AI-driven tools and workflows, plus an understanding of how LLMs interpret and surface content
Analytical and growth-oriented approach, using data to experiment, measure impact, and iterate quickly
Strong cross-functional collaboration and communication skills, able to translate insights into actionable recommendations

Job Responsibility

Enhance and optimize content across the blog and website for both search engines and AI platforms, working closely with the SEO content team
Build and maintain AI-assisted workflows and automations that improve content operations, structure, and visibility
Monitor and analyze Superside’s presence across LLMs, turning insights into clear recommendations and optimization actions
Integrate AEO, GEO, and AI search principles into briefs, outlines, and content updates with content, design, and SEO specialists
Improve on-page structure and technical signals including metadata, schema, and internal linking frameworks
Run experiments on emerging AI search trends and contribute insights that shape Superside’s broader search and content strategy

What we offer

Remote-first work
Global community spanning 60+ countries
Fast-paced, high-energy environment with truth-seeking teammates
Foster trust, collaboration, and continuous learning
Influence our product like a startup while enjoying the stability of a thriving scale-up
Continuous learning opportunities
Constant mentoring
Leadership development efforts

Senior UX Research Lead

As Dexory's Senior UX Research Lead, you will champion human-centred design by d...

Location

United Kingdom , Wallingford

Salary:

Not provided

Dexory Using

Expiration Date

Until further notice

Requirements

6–8 years' experience in UX research, with at least 2 years in a senior or lead capacity, ideally within B2B SaaS, enterprise software, or complex operational/industrial domains
Expert-level proficiency in qualitative research methods (ethnography, contextual inquiry, in-depth interviews, usability testing, co-design) and mixed-methods approaches
Strong experience designing and conducting research in challenging environments (e.g., warehouses, field operations, industrial settings) and with diverse user groups (frontline operators to decision-makers)
Proven ability to synthesise complex findings into clear design implications and influence product strategy through compelling storytelling and evidence
Demonstrated experience collaborating with Product Designers, Product Managers, and cross-functional teams in agile environments
Familiarity with design tools (Figma, Miro) and research platforms (Dovetail, UserTesting, Optimal Workshop)
Excellent stakeholder management and communication skills
able to adapt communication style from technical teams to executive audiences

Job Responsibility

Strategic research leadership: Define and execute the UX research strategy for the product design team
identify knowledge gaps, prioritise research efforts aligned to product roadmap, and advocate for user-centred design principles across the organisation
Deep qualitative discovery: Lead generative research to uncover latent user needs, mental models, pain points, and opportunity spaces through ethnographic studies, contextual inquiry, shadowing, and in-depth interviews in warehouse and operational settings
Design validation & iteration: Plan and conduct evaluative research (usability testing, prototype testing, concept validation) throughout the design process
provide actionable insights that refine wireframes, prototypes, and final designs
Cross-functional collaboration: Partner closely with Product Designers to inform design decisions from discovery through delivery
work with the Product Insights Lead to align qualitative findings with quantitative signals and create a holistic understanding of user needs
Specialist methodology application: Deploy advanced UX research methods (card sorting, tree testing, journey mapping, diary studies, co-design workshops) tailored to complex B2B and operational users
Accessibility & inclusive design: Champion inclusive research practices
ensure diverse user representation and identify accessibility requirements that shape equitable product experiences

What we offer

Share options
Private healthcare via Bupa with 24/7 medical helpline
Life insurance
Income protection
Pension: 4+% employee with option to opt into salary exchange, 5% employer
Employee Assistance Programme - mental wellbeing, financial and legal advice/support
25 holidays per year
Full meals onsite in Wallingford
Fun team events on and offsite, snacks of all kinds in the office

Fulltime

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Supply Chain Specialist

Supply Chain Specialist role focusing on data-driven strategies to enhance partn...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Data Science, Supply Chain, Operations Research, or a related field (equivalent experience also considered)
5+ years of experience in analytics, category/supply chain management, or ERP systems
Proficiency in statistical modeling, predictive analytics, and continuous improvement methods
Demonstrated success leading cross-functional teams and influencing decisions through data
Experience working in fast-paced, global environments

Job Responsibility

Design and lead data-driven strategies to enhance claims processes, optimize costs, and improve supply chain agility
Implement large-scale analytics programs using automation, predictive analytics, and machine learning
Analyze partner claims for accuracy, identifying unapproved, misclassified, or out-of-scope spend
Work with stakeholders to maintain component pricing records and ensure all fields are accurate
Publish the quarterly pricing report and maintain an active record of changes
Engage with LTB team on LTB components and ensure partners are pricing with LTB material
Collaborate with cross-functional teams and senior leaders to align analytics strategies with business goals

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Principal Experience Design Strategist

Thoughtworks is a global software consultancy creating positive impact and produ...

Location

Spain , Barcelona

Salary:

Not provided

Thoughtworks

Expiration Date

Until further notice

Requirements

8+ years of design leadership experience, overseeing a portfolio of products and leading a team of designers
3+ years of CX and design consulting or advisory experience, and driving sales and revenue for your organisation
Proven expertise in all aspects of experience design, with specialism in experience visioning and strategy, and at least three additional areas such as user research and ResearchOps, service design, interaction design, design leadership and DesignOps
Strong strategic and advisory competence to manage and negotiate with client stakeholders, and ensure sponsor buy-in
Expertise in developing an inspiring experience vision that supports or influences strategic client decisions, supported by innovative frameworks, new service concepts, and critical design deliverables
Expertise in leading and managing design, research, synthesis, and validation activities, as well as design tools, methodologies and approaches to meet changing client, project, or technical demands
Proven leadership experience in cross-functional implementation teams or programmes, scaling design activities across multiple workstreams, and owning engagement outcomes
Deep expertise in the end-to-end product development lifecycle, agile and lean methodologies, and the confidence to operate within Enterprise client ecosystems
Skilled at building relationships with C-suite executives and confident in driving conversations at the intersection of technology and business
Strong facilitation and communication skills to deliver differentiated presentations, effective workshops, cross-functional discussions, and impactful storytelling

Job Responsibility

As a trusted advisor to a client’s senior executives, you will partner with them to understand their context and needs, and provide advice and hands-on experience to shape and deliver products and channel agnostic, cross cutting experiences
You will apply a broad range of design capabilities on diverse projects in a variety of industries and organizations, from launching new products to market, defining the experience vision and strategy, reimagining existing customer and employee experiences, and delivering programme-wide change at scale with operational design management
You will provide strategic leadership, leading cross-functional teams to create a wide range of experience design artefacts including experience visioning, value-driven hypotheses, journey maps, service blueprints, roadmaps, prototypes, and design systems
You will articulate the value and importance of design to senior client executives, and guide them on how to establish design capabilities within their product and technology organisation
You will become part of a multicultural team of design and product specialists, and guide and coach teams from both Thoughtworks and the client on customer centricity and design best practices
You will create points of view and case studies through insights on client needs and solutions, alongside creating assets and accelerators to create repeatability to scale our efforts and credentialise Thoughtworks’ design expertise to the wider industry
You will be responsible for taking our design and product offerings to market. This means being heavily involved in sales by creating proposals and pitches, shaping engagements for clients, and helping to educate both clients and colleagues about the value of our offerings

New

Head of Digital Design

The Head of Digital Design is a senior global leadership role responsible for sh...

Location

United Kingdom , London

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

8+ years’ experience in senior digital marketing roles, ideally within architecture, engineering, infrastructure, professional services or other complex B2B environments
Demonstrated experience leading digital transformation in a design-led or professional services environment
Strong understanding of architectural and design workflows, with the ability to bridge creative, technical and commercial priorities
Proven ability to drive change, embedding new tools and ways of working across diverse teams and geographies
Credible senior leader with the communication skills to influence at Executive, studio and project level
Strategic mindset combined with pragmatic delivery focus
Commitment to continuous improvement and staying at the forefront of digital design practice and technology
Must have the right to work in the UK

Job Responsibility

Lead and develop a globally distributed digital design function comprising BIM managers, Revit content specialists, design application specialists, CAD and visualisation experts across multiple practice brands
Create a culture of collaboration, learning and continuous improvement across regions and disciplines
Define a clear digital design capability framework covering architecture, retrofit and related disciplines, applicable across sectors and geographies
Support succession planning, talent development and performance management within the digital design community
Set the strategic direction for digital design across the 10Design Collective, aligned with design ambition, sustainability objectives and business priorities
Oversee the evolution of digital platforms, including BIM, data environments, interoperability, visualisation and emerging technologies
Identify opportunities to simplify, standardise and improve workflows where collective approaches deliver clear benefit
Ensure digital design is integrated across the full project lifecycle, from pursuit and procurement through delivery and post-completion insights
Work in close partnership with studio leads, design directors and IT teams to ensure digital strategies respond to real operational and design needs
Enable effective knowledge sharing across practice brands through training frameworks, guidance, documentation and shared learning

Messaging Services Specialist

The Messaging Services Specialist will support and maintain messaging technologi...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Flexible working in shifts supporting 24X7 steady state operations
Good analytical and problem-solving skills
Energetic, self-motivated and self-sufficient in accomplishing tasks
Experience in most issues that may arise
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Enterprise vault, Skype for business, Boundary Servers etc.
Troubleshooting skills on end user support tasks, recipient’s management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support
Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
Good Experience in Customer Coordination (understand customer needs and providing solutions)

Job Responsibility

Support and maintain messaging technologies, including Microsoft Office 365 and Exchange
Participate in troubleshooting and resolution of client problems using integrated data processing and communication solutions
Perform a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests
Work with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients
Flexible to extend beyond work hours towards accomplishing assigned tasks
Regularly exercise discretion and independent judgment on technical matters
Build deeper understanding of processes, procedures, customers and organization

Senior Manager, Quantitative Analysis - Model Risk

Senior Manager, Quantitative Analyst within the Model Risk Office, you will be p...

Location

United States , McLean

Salary:

229900.00 - 262400.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 7 years of experience performing data analytics
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) or an MBA with a quantitative concentration plus 5 years of experience performing data analytics
A PhD in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 2 years of experience performing data analytics

Job Responsibility

Remain on the leading edge of analytical technology with a passion for the newest and most innovative tools
Develop alternative model approaches to assess model design and advance future capabilities
Understand relevant business processes and portfolios associated with model use
Understand technical issues in econometric, statistical, and machine learning modeling and apply these skills toward developing models and assessing model risks and opportunities
Communicate technical subject matter clearly and concisely to individuals from various backgrounds both verbally and through written communication
prepare presentations of complex technical concepts and research results to non-specialist audiences and senior management
Maintain the efficiency and accuracy of our models through continuous improvement and application of best practices
Develop and maintain high quality and transparent documentation
Leverage the latest open source technologies and tools to identify areas of opportunity in our existing framework

What we offer

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

Fulltime

Senior Design & Research Operations Specialist

Clio

Location:
Canada; United States , Toronto ▼
Calgary
Vancouver

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 26, 2025

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Senior Design & Research Operations Specialist

Clio

Location:Canada; United States , Toronto ▼CalgaryVancouver

Category:IT - Administration

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

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Job Posted:December 26, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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December 26, 2025