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Senior Design Experience Lead

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Barbaricum

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Location:
United States , Washington, DC

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Barbaricum is seeking a Senior Design Experience Lead (SDEL) to serve as the Government’s primary design thought partner and customer experience strategist under this Task Order. The SDEL will bridge Outreach & Engagement, IT, Cybersecurity, and Data, driving innovation in how information, services, and experiences are delivered to the military community. This role combines strategic vision with hands-on execution—fostering human-centered design, guiding creative and brand strategy, interpreting customer feedback and user insights, and enabling modern, accessible, and data-informed customer experiences across digital platforms.

Job Responsibility:

  • Serve as the program’s principal design thought partner and customer-experience strategist
  • Bridge design, operations, and technology teams to align customer needs with IT, Cybersecurity, and Data initiatives
  • Lead strategic design and innovation initiatives for enterprise systems and government programs
  • Guide human-centered design processes, creative direction, and brand strategy to improve user experiences
  • Analyze user feedback and behavioral data to identify design and service improvements
  • Provide design vision and innovation strategies to senior leadership, program managers, and product owners that align with organizational objectives
  • Apply modern design and accessibility standards (e.g., Section 508 / WCAG) to ensure inclusive, user-friendly experiences
  • Oversee UI/UX testing, evaluation, and optimization in agile website and application development environments
  • Develop UX strategies incorporating journey mapping, usability testing, and iterative design
  • Support enterprise-level initiatives, including mobile and web platforms, to enhance the delivery of services and information to the military community

Requirements:

  • Active DoD Top Secret / SCI clearance
  • Minimum 5 years’ experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for government or large-scale enterprise systems
  • Minimum 5 years’ experience with human-centered design, analysis of user feedback and behavioral data, and/or creative / brand strategy
  • Minimum 3 years’ experience providing design vision and innovation strategies to senior leadership, PMs, and product owners
  • Minimum 3 years’ experience applying modern design practices and accessibility standards (Section 508 / WCAG) and managing UI/UX testing, journey mapping, and iterative design in agile environments

Nice to have:

  • Bachelor’s degree in Communications, Marketing, Human-Centered Design, Business, or related field
  • Experience interpreting user-centered data, digital performance metrics, or customer feedback to inform strategic goals
  • Certifications in usability or UX design, human-centered design, project/program management (PMP / PgMP), or analytics/marketing

Additional Information:

Job Posted:
December 23, 2025

Work Type:
Hybrid work
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