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The Customer Operations team coordinates efforts among all internal groups to ensure we are aligned with our customer’s needs and can deliver on our commitments with the highest level of integrity. The role requires strong data analysis and problem-solving skills as well as a creative and inquisitive nature to identify opportunities and address challenges in a professional and confident manner, along with championing new processes and inspiring other improvements.
Job Responsibility:
Demonstrate ability to achieve results in demand and supply activities
Accountable for supply and demand activities for multiple components, ensuring that performance (inventory, cost, etc.) meets the overall business needs
Strong ability to leverage systems (SAP preferred) and data to influence decisions
Coordinate with procurement managers to drive improvements and ensure continuity of supply
Analyze business patterns and changes to formulate potential recommendations
Collaborate with key stakeholders to support customer allocations and priorities
Identify/recognize problems from various perspectives (cross-org) in order to understand implications and propose solutions
Collaborate with others to solve complex problems
Plan and track all inventory to mitigate aging, risk and excess
Requirements:
Bachelor’s Degree preferably in Business, Supply Chain Management, Data Analytics and Data Systems or equivalent
Minimum 3 years of work experience
Knowledge of business operations, including forecasting, procurement and material management
Detail-oriented and organized
Drive for results and high quality of work
Presentation and communication skills
Problem-solving skills
Extremely strong spreadsheet, modeling and visualization skills
Ability to adjust priorities quickly in a fast-changing environment
Bilingual Mandarin strongly preferred
What we offer:
competitive base salary
performance-based annual bonus eligibility
401(k) retirement savings plan
tuition reimbursement for eligible education programs
comprehensive medical, dental, and vision coverage
mental health resources and employee wellness support programs
company-paid life and disability insurance
paid time off (PTO) and company-paid holidays
parental leave and family care support programs
structured training programs and on-the-job learning opportunities