Senior Decision Support Analyst Job at American Nursing Care (Houston)

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Senior Systems Analyst

Do you have excellent analytical, problem-solving and decision-making skills? Do...

Location

Canada , Oshawa

Salary:

Not provided

Randstad

Expiration Date

January 22, 2026

Requirements

ImageOn experience
Excellent analytical, problem-solving and decision-making skills
Ability to create test plans, test strategy, test cases, execute, monitor and track testing status for ImageOn

Job Responsibility

Provide technical advice to clients and leverage OPS I&IT solutions and applications to meet program/service goals and objectives ensuring efficiency
Verify System monitoring and operability – system health, fax server availability, inbound/outbound file transfer, FileNet communication
Collaborate with vendors, clients and partners
Write scripts
Create, manage, follow up on support tickets
Investigate production issues, escalate to proper parties when necessary
Verify systems and applications are running as expected
Confirm file transfer scripts are enabled/disabled when required
Confirm inbound files are loaded successfully into the application
Verify production and test backup jobs are completed successfully

What we offer

Earn a competitive rate within the industry

Fulltime

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Credit Risk Senior Analyst

The Credit Risk Senior Analyst is a seasoned professional role. Applies in-depth...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years previous experience in Forecasting / Fraud / Risk Management
Advanced quantitative and analytic skills required
Proficient in Excel, Microsoft Word, PowerPoint
Excellent communication skills, both oral and written
Bachelor's/University degree or equivalent experience

Job Responsibility

Oversees the monthly Loss Forecasting aspects of the group
Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
Analyzes fraud portfolio performance at a granular level
Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Generous paid time off packages

Fulltime

Senior Acquisition Intelligence Support contractor

MAINSAIL Group is looking for an experienced Intelligence & Cyber Analyst to joi...

Location

United States , Hanscom AFB

Salary:

Not provided

MAINSAIL Group

Expiration Date

Until further notice

Requirements

Top Secret/SCI Clearance and U.S. Citizenship required for all applicants
Bachelor’s degree and 15 years of experience in intelligence support to acquisition programs
Advanced knowledge of DoD, USAF, AFLCMC and private-sector acquisition principles, guidance, Executive Orders, regulations and procedures relevant to intelligence support to major Defense acquisition efforts
Knowledge of cyber threats and intelligence tracking and assessments of such threats, as they may impact SAOC mission areas
Experience supporting a range of DoD acquisition activities through various stages of the Defense Acquisition cycle
Possess the knowledge and mindset to play a key “forward leaning” support role as a senior contractor
The ability to effectively communicate in both written and verbal forms on highly technical topics

Job Responsibility

Contribute to and address specific SAOC program intelligence requirements while assessing the impact of technically advanced threat and security support issues to reduce program and operational risks
Work with SAOC Cyber team to assess cyber threats to SAOC mission areas and assist in developing solutions to such threats
Team with program offices, product centers, and the Intelligence Community (IC) to provide system engineering and technical analysis level inputs in support of major acquisition decisions
Provide acquisition intelligence technical and analytical support as outlined in annual Intel Support Taskings from AFLCMC/IN and external PEO customers
Review, tailor and analyze Threat Assessments relevant to the SAOC mission areas
Review, tailor and analyze System Threat Analysis Reports (STAR) and Validated On-Line Life-Cycle Threats (VOLTS) to the SAOC mission areas
Review, tailor and analyze ISR dependencies and Requirements that will support the SAOC mission areas
Review, tailor and analyze cross-program analyses, including external programs that impact SAOC subsystems and capabilities
Support technical Adversary Cyber Threat Assessments (ACTA) relevant to the SAOC mission areas
Support technical Intelligence supportability analyses for the SAOC mission areas

Fulltime

Applications Support Analyst

The Spread Products (SP) production management group provides direct support to ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy

Job Responsibility

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Client Testing Support Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking, monitoring and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Proactively drives innovation to improve processes and applies automation to reduce manual effort

Job Responsibility

Provides technical and business support for users of FX Tech Applications
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of testing issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution

Fulltime

Testing Senior Analyst UAT

The Enterprise Project Tools & Transformation (EPTT) team is responsible for the...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4-6 years of Testing Analyst experience
Familiarity with the Software Development Lifecycle (SDLC) and how Quality Assurance methodology fits into the SDLC
Knowledge of defect tracking systems and processes
Requires methodical approach to testing and problem solving
Requires theoretical and analytical skills, with demonstrated ability in planning
Excellent communication and stakeholder management skills with a proactive attitude, always seeking opportunities to add value

Job Responsibility

Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production
Tests and analyzes a broad range of applications within the Enterprise Tools and Reporting team to ensure they meet or exceed specified standards and end-user requirements
Work closely with key stakeholders to understand business and functional requirements to develop test plans, test cases and scripts
Creates and executes test scripts according to application requirements documentation
Identifies defects and recommends appropriate course of action
performs root cause analyses
Retests after corrections are made to ensure problems are resolved
Documents, evaluates and researches test results for future replication
Identifies, recommends and implements process improvements to enhance testing strategies
Analyzes requirements and design aspects of projects

Fulltime

Senior Data Analyst

We are looking for a Data Analyst who will transform business data into meaningf...

Location

Ukraine

Salary:

Not provided

N-iX

Expiration Date

Until further notice

Requirements

4+ years of experience as a Data Analyst
Strong proficiency in SQL
Hands-on experience with Power BI
Practical knowledge of Python for data manipulation and analysis
Advanced Excel skills (pivot tables, functions, power queries)
Understanding of statistical methods: regression, forecasting, clustering, hypothesis testing
Experience conducting comprehensive market research and price studies
Ability to translate research findings into actionable insights and strategic recommendations for business decision-making
Ability to apply quantitative analysis techniques to assess market trends, pricing strategies, and competitive landscapes
Familiarity with advanced statistical methods and strong ability to present complex analytical findings through clear visualizations

Job Responsibility

Analyze business, market, or operational datasets to identify trends, risks, and opportunities
Conduct statistical analyses, forecasting, segmentation, and performance evaluations
Perform market research and competitive benchmarking when required
Provide actionable insights and recommendations to stakeholders across different business domains
Develop and maintain dashboards and automated reports in Power BI
Build clear and intuitive visualizations that communicate data insights effectively
Ensure reporting accuracy and consistency by applying data validation and quality checks
Support decision-making through ad-hoc analyses, KPI tracking, and business case creation
Collaborate with cross-functional teams to identify analytical needs and deliver solutions
Extract and prepare data using SQL and Python (Pandas, basic data wrangling)

What we offer

Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits

Senior Decision Support Analyst

American Nursing Care

Location:
United States , Houston

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 06, 2025

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Location:United States , Houston

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 06, 2025

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December 06, 2025