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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility:
Drive the next generation of business intelligence by spearheading agentic AI frameworks, conversational analytics, and decision intelligence systems
Develop and execute analytics strategies harnessing AI agents, LLMs, and generative AI to ensure insights lead directly to impactful action
Play a key role in advancing a Business Intelligence Center of Excellence for the retail supply chain, championing best practices and enabling innovative multi-agent frameworks
Build models that translate and simplify ambiguous business challenges into logical, actionable frameworks, directly informing both operational and strategic decisions
Shape the vision and execution of AI-driven decision systems
Mentor junior team members
Work closely with business partners to understand their goals, develop predictive models, perform statistical analyses, and deliver impactful data-driven solutions
Requirements:
3+ years of hands-on experience in advanced analytics, decision science, or applied AI/ML
Demonstrated ability to independently solve complex problems and reimagine existing solutions
Strong programming skills in Python and SQL, including experience deploying AI systems in production
Proven track record of translating advanced AI concepts into measurable business impact, securing stakeholder alignment, and sizing business value
Experience leading end-to-end AI-driven solution delivery, from data foundation through model orchestration to front-end adoption
Experience designing and building AI-powered frameworks embedded with BI to explain metric movements, detect anomalies, identify key drivers, and simulate business scenarios
Proven ability to partner with BI and business teams to formalize metric definitions, clarify explainable dependencies and assumptions, and ensure AI outputs align with established business logic
Practical expertise with LLMs, generative AI, or conversational AI frameworks (such as LangChain, RAG)
Exceptional communication, storytelling, and customer engagement skills, with a passion for building intuitive, impactful solutions
Experience in the retail supply chain sector
Expertise with BI tools (Tableau, ThoughtSpot, Looker, Power BI) and analytics engineering environments (e.g., Snowflake, modern data warehouses)
Experience with UI/UX design, customer journey mapping, and design thinking (Figma proficiency a plus)
Experience implementing agentic AI systems for conversational analytics, autonomous reporting, or decision support
Expertise in designing and implementing measurement and impact frameworks to quantify the business value and adoption of BI tools and agentic AI insights—even when outcomes are difficult to measure
Demonstrated product mindset in AI product development—focused on user needs, iterative experimentation, cross-functional collaboration, and delivering actionable value from concept to deployment
Bachelor's degree or equivalent work experience in Mathematics, Statistics, Computer Science, Business Analytics, Economics, Physics, Engineering, or related discipline
Nice to have:
Experience with Vertex AI and Google Cloud Platform
Knowledge of data observability, governance, and AI ethics to promote trustworthy, transparent decision intelligence systems
Demonstrated mastery of advanced problem-solving and decision-making
Demonstrated mastery of collaboration and teamwork
Demonstrated growth mindset—agility in developing yourself and others
Demonstrated mastery of execution and delivery, including planning, implementing, and supporting solutions
Master’s degree or PhD preferred
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
CVS Health bonus, commission or short-term incentive program