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Senior Decision Architect

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Bank of Ireland

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Location:
Republic of Ireland , Dublin

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is a role for someone who thrives at the intersection of technology, operations, and strategy. Youll lead the day to day performance and governance of a critically important decisioning platform, while also shaping how Bank of Ireland uses real time Next Best Action intelligence to drive personalised, compliant, and meaningful customer interactions. Your architectural leadership will ensure the platform remains scalable, resilient, and aligned with industry best practice and your hands-on expertise will directly influence strategy design, optimisation, and improvement.

Job Responsibility:

  • Lead day to day BAU operations for the Pega CDH platform, ensuring a stable, secure, and high performing environment
  • Be responsible for the intake, prioritisation, and delivery of BAU technical changes, improvements, and optimisations
  • Manage incident and defect triage, ensuring timely resolution and comprehensive root cause analysis
  • Act as the primary platform steward, ensuring Pega CDH is utilised effectively to meet strategic, regulatory, and customer engagement objectives
  • Drive the optimisation of NBA strategies, engagement policies, and adaptive/predictive models in partnership with analytics and business teams
  • Maintain and manage a backlog of enhancements to improve stability, maintainability, and the overall value delivered by the CDH platform
  • Provide architectural oversight for all BAU decisioning, design, and configuration changes
  • Support hands-on configuration efforts when required, such as updates to strategies, treatments, eligibility logic, and data models
  • Ensure all BAU solutions are scalable, compliant, and aligned with Pega procedures and internal standards
  • Collaborate closely with business partners, IT teams, analytics, compliance, and marketing to ensure BAU delivery aligns with business value and customer engagement goals
  • Serve as the trusted CDH subject matter expert for technical queries, new idea assessments, and feasibility evaluations
  • Provide coaching, guidance, and mentoring to developers, analysts, and decisioning designers
  • Communicate platform health, BAU performance, and risk items to senior partners on a regular basis
  • Ensure all BAU activities align with Bank of Ireland's governance standards, regulatory requirements, and quality control expectations
  • Supervise the creation and maintenance of documentation, release notes, audit trails, and architectural artefacts for all BAU changes
  • Support model governance and Responsible AI processes across all CDH decisioning components

Requirements:

  • Pega certifications such as CPDC, CSSA, LSA or LDA
  • Extensive hands-on Pega CDH experience, including strategy design, NBA orchestration, and integration patterns
  • Confirmed experience in a Lead Architect, Technical Lead, or Decisioning Architect role
  • Exposure to cloud-based Pega platforms or hybrid infrastructures
  • Familiarity with marketing automation, data analytics, or personalisation platforms
  • Experience in financial services, preferably within a regulated Irish or UK banking environment
  • Strong technical understanding of: NBA Designer, decision strategies, arbitration, engagement policies
  • Interaction History, predictive/adaptive models
  • REST APIs, Kafka integrations, and data ingestion
What we offer:
  • Hybrid working
  • 25 days annual leave
  • Excellent pension contributions
  • 6 months paid maternity leave
  • Fertility and surrogacy policy
  • Working parent and carer supports
  • Substantial health insurance contribution
  • Employee assistance program
  • WebDoctor
  • Financial wellbeing coaches
  • Support to pursue educational and professional qualifications

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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