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Senior Deal Desk Manager

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Intercom

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Location:
Ireland , Dublin

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

You’ll have an exciting opportunity to influence the trajectory of Intercom's overall business, partner with our Sales, Legal, GTM, and Finance teams, and take on an operating role with an exciting and fast growing company that aims to fundamentally change the way companies interact with their customers. As a Deal Desk manager, you will be responsible for overseeing the quote-to-order process and ensuring the smooth execution of some of our largest and most strategic opportunities. You will act as a key stakeholder to Sales, Legal, Finance, Accounting, and Business Systems, managing deal formation and flow, implementing policy, and driving sustainable growth while reducing sales cycle times.

Job Responsibility:

  • Support our Global Sales teams by providing deal desk guidance within the Sales Operations team and improving our day-to-day processes and systems
  • Fostering best practices to increase sales effectiveness via structured deal reviews and checkpoints
  • Drive process and systems requirements (including CPQ) to implement best-in-class quote-to-order process
  • provide assistance is closing/managing deals in the systems
  • Lead evaluation and review of all contracts for completeness, accuracy, and adherence to our policies
  • Ensure approvals for non-standard deals have been properly documented, escalated to the right approval levels, and resolved within reasonable timeframes
  • Work independently on projects, and apply judgment in resolving issues or in making recommendations
  • Develop strong collaborative relationships with key stakeholders in Sales, Legal, Finance, Accounting, and other key teams across the company
  • Assisting on contract negotiations internally, including: deal structure, discounting guidance, order processing, etc.

Requirements:

  • 5-7 years experience in Deal Desk or in a related function within SaaS or AI
  • Experience in dealing with complex, cross-functional deal/contract management across Sales, Finance, Product and Legal
  • Understanding of quote-to-order process
  • Strong structured problem solving skills
  • Able to work with a high degree of autonomy, and prioritize different requests
  • Strong communication skills, including experience effectively communicating with senior management
  • Willing to work in a highly demanding and results-oriented team environment
  • Proficiency in Microsoft Excel and working knowledge of Salesforce
  • Bachelor’s degree

Nice to have:

  • Knowledge of Salesforce CPQ
  • Background working in high-growth, performance-focused environments
  • Knowledge of software revenue recognition principles
  • AI fluency and passion for applying emerging technology in the day to day
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays
  • Paid maternity leave
  • 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Secure bike storage
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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