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Our Client is Europe’s leading health, sport, and leisure group. The organization operates 116 clubs, including 100 in the UK and additional locations across the Republic of Ireland, mainland Europe, and Asia. With billions in annual turnover, the group offers premium sports facilities, tennis courts, gyms, and wellness programs for its members.
Job Responsibility:
Lead the development and improvement of an AI-powered chatbot integrated into a membership ecosystem for iOS and Android
Ensure scalability, security, and a high-quality user experience in production-ready conversational solutions
Design and optimize conversational flows, personalization features, and integration with client documentation systems
Collaborate with client stakeholders (Product Owners, Digital Director, consultants) to align chatbot strategy with business goals
Mentor and guide junior data scientists within the team
Work closely with cross-functional colleagues (Backend, Mobile, QA, BA, DevOps) in an Agile/Kanban delivery model
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