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You’ll be a Senior Data Scientist on the Data Foundation & AI team at Plaid. In this role, you will define and operationalize quality measurement across our enrichment and AI systems, ensuring our products deliver reliable, high-impact outcomes for customers. You’ll own and evolve evaluation frameworks, investigate customer-facing quality issues, and build automation to accelerate iteration and improvement cycles. Partnering closely with product and engineering, you’ll use data-driven insights to inform roadmap decisions and raise the bar for quality across our AI-powered experiences.
Job Responsibility:
Defining quality metrics that shape product direction
Turning ambiguous customer complaints into structured investigations
Building evaluation systems that scale
Measuring AI system effectiveness in a principled way
Automating workflows using modern AI tools
Influencing roadmap decisions through data
Requirements:
5+ years of experience in data science or analytics roles
Experience defining evaluation and metrics frameworks