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Intercom Logo Intercom · IT - Software Development

Senior Data Scientist AI Tooling

Ireland, Dublin Employment contract · Job Posted June 07, 2026
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Job Description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Job Responsibility

  • Design, evaluate, and ship AI-powered internal tools for GTM use cases - including account research & summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization & follow-ups
  • Work end-to-end: Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends
  • Prototype fast, ship to learn: Rapidly build with users, then productionize quickly to iterate and deliver impact
  • Instrument for adoption and outcomes: Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion)
  • Evangelize and enable: Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams

Requirements

  • Proven track record of applied data science with measurable GTM impact - you've shipped models or tools that moved metrics like conversion, cycle time, or retention
  • LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development
  • Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems
  • Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows
  • Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders
  • Collaborative product mindset - comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables

What we offer

  • Competitive salary and equity in a fast-growing start-up
  • Unlimited access to Claude Code and best-in-class AI tools
  • weekday lunch plus snack foods and fully stocked kitchen
  • Regular compensation reviews
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays
  • Paid maternity leave
  • 6 weeks paternity leave
  • MacBooks or other equipment
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