Senior Data Science Consultant - Enterprise Complaints, Remediations & Loudspeaker

Wells Fargo Enterprise Complaints, Remediations and Loudspeaker Analytics (ERA) is seeking a Senior Data Science Consultant focused on advanced analytics and AI solutions supporting voice‑of‑customer insights, risk identification, and operational decisioning. This role is strongly oriented toward applied Generative AI, with a primary focus on designing, experimenting with, and evaluating LLM‑enabled systems that operate on large volumes of unstructured customer interaction data. The consultant will own the end‑to‑end experimentation lifecycle for GenAI use cases — including prompt and agent design, iterative testing, error analysis, tuning, and evaluation — while leveraging traditional machine learning and NLP techniques where appropriate to support or augment GenAI solutions. The role emphasizes practical execution, rapid prototyping, and disciplined evaluation to ensure outputs are reliable, explainable, and suitable for use in risk‑aware, human‑in‑the‑loop decision environments.