CrawlJobs Logo

Senior Data Operations Change Lead

https://www.citi.com/ Logo

Citi

Location Icon

Location:
Poland , Warsaw

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Senior Data Operations Change Lead role is part of Fund Operations Change – a consolidated function across Middle Office, Fund Accounting and Transfer Agency. The Lead is accountable for the execution of transformation agenda within data space, making sure regulatory standards are kept. The role holder leads and directs a team of Funds Change professionals (BAs and PMs) - including direct day-to-day managerial responsibility for global team. Incumbent will interact closely with multiple stakeholders across Operations, Technology, Product and client if and as required. Role will require to act as Product Owner across multiple SCRUM teams.

Job Responsibility:

  • Day-to-day leadership, management & support of Funds Internal Change area, ensuring e.g., all required deliverables are fulfilled timely and to the highest quality, all aspects of employee's lifecycle are performed to the appropriate standard including goal setting in alignment with wider Change organization and performance reviews
  • Responsible for the day to day management of executing to milestones and budget on multiple complex projects and programs using AGILE methodology - acting as Product Owner
  • adoption of Citi Data Global Policy and regulatory commitments delivery
  • Deliver Data related changes for Funds Services across all business lines impacting multiple down and upstream systems. In some cases, it is building new platform/capability from scratch to deliver significant operational efficiencies
  • Continual review of Internal Transformation processes with stakeholders to identify and execute tactical and strategic service and efficiency improvements
  • Capacity management and dynamic prioritization of resources
  • Monitoring of expense base to deliver execution of financial plan and initiatives to meet expense targets
  • Pro-active risk management and cooperation with necessary stakeholders in order to minimize operational & project risk and adherence to all Citi policies

Requirements:

  • 10+ years of experience in program management on portfolio level, and/or significant client change and client strategic programs, preferably within Fund Operations/Investor Services space
  • 10+ years of people management experience as manager of other or manager of managers
  • Data program knowledge to support operations – governance, quality, lineage, normalization, hygiene
  • Track record of delivering efficiency within Change/Project organizations and org structures creation/design
  • Stakeholders management skills, ability to build long-term relationships, including exposure to clients
  • Continuous improvement and transformation-related skillset with proven track record of the same
  • Excellent communication skills (oral & written), executive presence
What we offer:
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • A discretional annual performance related bonus
  • A chance to make a difference with various affinity networks and charity initiatives
  • Competitive base salary (annually reviewed)
  • Business casual workplace
  • Hybrid working model (up to 2 days working at home per week)

Additional Information:

Job Posted:
October 25, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Citi - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Data Operations Change Lead

Senior Data Governance Lead

The Data Governance Foundation Sr Lead Analyst is responsible for leading activi...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience, Banking or Finance industry preferred in a Data Governance/ Data Management/ Process Engineering or related area
  • Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • able to drive consensus, and influence relationships at all levels
  • Collaborates effectively by building partnerships and working well with others to meet shared objectives
  • Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
  • Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrates ability to balance between seeing the "big picture" while paying close attention to detail
  • Organizational savvy: understands systems, management processes, knows where to go for information and how to interpret them
  • Working knowledge of Data Operating Model practices, Data Governance and Data Compliance within large, financial services firms
  • Bachelor's/University degree, Master's degree preferred
Job Responsibility
Job Responsibility
  • Liaise with partners to lead in establishing, managing and implementing policy adoption plans, compliance metrics, communications and training
  • Lead business analysis through collection, analysis, review, documentation and communication of business needs and requirements, to understand requirements and aligning these to Data Governance and/or Data Risk and Controls standards to drive appropriate solutions
  • Contribute to the establishment of Data Governance and/or Data Risk and Controls standards in alignment with Enterprise Chief Data Office, and ensure proper documentation of processes
  • Support key Data Transformation projects across the organization as Subject Matter Expert in data policies
  • Lead activities to ensure roles and responsibilities related to data are understood and implemented across businesses
  • Collaborate with colleagues to ensure timely execution of milestones, provide reporting of potential risks to delivery, and incorporate milestone reporting and changes
  • Capture requirements, develops delivery plans and manages the entire lifecycle of metrics and report production
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Fulltime
Read More
Arrow Right

Senior Sales Operations Lead, APAC

As the Senior Sales Operations Lead you will focus on accelerating our Homes sup...
Location
Location
Singapore
Salary
Salary:
Not provided
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of experience in related roles (e.g., Strategy and planning, Sales Ops, Rev Ops, Financial Planning & Analysis and/or Analytics)
  • At least 5 years of experience managing teams
  • Strong problem solving and analytical skills including designing, developing and evolving financial/business models.
  • Ability to structure and execute complex analyses and synthesize into clear, actionable insights with business impact
  • Strong proficiency with data modeling, extraction and business intelligence tools (e.g., Looker, Tableau, Excel, SQL)
  • Excellent verbal and written communications skills, including presentation skills to all levels within the organization
  • Experience interacting with senior stakeholders within the organization
  • Strong project management skills and drive for ownership and results
  • Ability to prioritize and multi-task and to work in a dynamic, fast-changing entrepreneurial environment
  • Develop and monitor metrics, dashboards and reporting tools to improve Field productivity and efficiency across the customer lifecycle.
Job Responsibility
Job Responsibility
  • Serve as the strategic partner to Regional Directors, translating business objectives into actionable regional strategies. Ensure alignment between leadership goals and local execution by leveraging the sales team to drive successful outcomes.
  • Be the voice of the region, articulating the nuanced needs of the diverse APAC markets and influencing x-functional stakeholders to help design and build those needs
  • Lead and develop a team of Sales Operations professionals
  • Define local go-to-market strategy and operating plan inclusive of segmentation, coverage, routes to market, roles, incentives, enablement growth drivers, and strategic initiative to fit your regions
  • Lead local programs and strategies to continuously drive our company objectives
  • Conduct and direct ad-hoc analyses to support business initiatives and leadership inquiries
  • Diagnose opportunities to strengthen Go-to-Market performance including through identifying levers to optimize resource allocation and/or design for your region
  • Partner with Supply, Global Markets, and Product Leadership to develop and execute on local strategies and pilots and help scale successful strategies globally
  • Lead the operating rhythm of your region, including weekly / monthly / quarterly business reviews, annual planning, local sales kickoffs etc.
  • Ensure effective delivery of Supply plan org objectives through x-functional partnership, oversight and support to course correct where required to land performance
Read More
Arrow Right

Strategy & Business Operations Senior Associate

Join as a senior associate on our Strategy & Business Operations team. Our team ...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in strategy at a consulting firm or within an internal strategy or corporate development function
  • Mindset of a future COO, with a penchant for designing pragmatic and right-sized strategy processes
  • Ability to build high-quality artefacts and templates to support strategic prioritisation and planning
  • Ability to make clear, structured communications with Exec and leaders to create a case for change
  • Ability to analyse data to draw executive-level insights and formulate and own decisions under uncertainty
  • Intellectual curiosity about business and preferably an interest in studying how hyper-growth SaaS or growth-stage companies operate at scale
Job Responsibility
Job Responsibility
  • Conduct internal and external research to deliver insights to sharpen our strategy
  • Partner with the Strategy Leads to refine and communicate our strategic viewpoint and company narrative to different audiences
  • Collaborate with senior leaders to deliver high impact and multi-faceted projects in close partnership with product and GTM teams
  • Cultivate strong relationships with Exec and senior leaders across the business
  • Oversee and optimize the company’s operating rhythm
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
Read More
Arrow Right

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...
Location
Location
United States
Salary
Salary:
111220.00 - 133422.00 USD / Year
babylist.com Logo
Babylist
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
  • Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
  • Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
  • 3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
  • Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
  • Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
  • Experience integrating data across multiple systems and working with APIs
  • Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
  • Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
  • Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)
Job Responsibility
Job Responsibility
  • Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
  • Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
  • Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
  • Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
  • Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
  • Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
  • Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
  • Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
  • Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
  • Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction
What we offer
What we offer
  • Competitive salary with equity and bonus opportunities
  • Company-paid medical, dental, and vision insurance
  • Retirement savings plan with company matching and flexible spending accounts
  • Generous paid parental leave and PTO
  • Remote work stipend to set up your office
  • Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
  • Fulltime
Read More
Arrow Right

Senior Business Data Analyst

The Senior Business Data Analyst role is responsible for ensuring timely and acc...
Location
Location
Canada , Mississauga
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of experience in Banking or Finance
  • Risk experience is required
  • Highly experienced in leading complex and large-scale changing initiatives or/and data intensive projects
  • Execution oriented self-starter who can work independently and with limited supervision
  • Experienced and adept at working with remote and global teams
  • Strong business analysis competency with hands on experience in data analysis and lineage
  • Experience with data governance preferred
  • Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Collaborates effectively by building partnerships and working well with others to meet shared objectives
  • Ability to gain confidence and trust of others through honesty, integrity and authenticity
Job Responsibility
Job Responsibility
  • Drive execution of the transformation efforts for Citi data governance policy alignment and data strategy for critical ERM regulatory, risk and business decisioning reports with specific focus on BCBS-239 reports
  • Partner with data consumers to agree on the scope of report data requirements, critical data elements, data quality challenges, and success criteria of the effort
  • Analyze data lineage documentation and support the creation of data and system flow documentation and process maps
  • Support the updates for key data capabilities including metadata repositories, data dictionaries, data lineage, business process maps, and training materials with the data and system process flows
  • Partner with business data owners required to ensure maintenance of key artifacts and overall data quality improvements
  • Consolidate disparate information about the data, as well as ensure a sustainable understanding of how data flows through operational and analytic platforms and assist Data owner in institutionalizing an enhanced understanding of information assets at granular, and aggregate level
  • Identify data quality “hot spots” or points of control breaks
  • Determine strategies to improve data quality controls and monitoring routines to de-risk points of data quality vulnerabilities using EDO approved tools and solutions
  • Institute and manage change management processes related to data and system flow documentation and related data governance procedures
  • Identify and support opportunities continuously to streamline and simplify the execution of data transformation initiatives and data capabilities
  • Fulltime
Read More
Arrow Right

Senior Change Management Business Analyst

Supports Non-Financial Regulatory Reporting project portfolio by planning and ex...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant financial services experience, especially in global markets trading and investment banking operations
  • Proven end to end change management expertise is required (e.g., Requirement elicitation, documentation and sign off, project planning including supporting the identification of Test data, oversight of Test scripts and being an SME for Business Stakeholders and Tech Teams of the change being managed)
  • Preferable to have experience of raising issues in JIRA and JIRA workflows, Agile and Waterfall project experience, data analysis skills, and ability to understand process/data workflows
  • Knowledge of capital markets products (cash securities, derivatives)
  • Expertise in non-financial regulatory reporting (e.g., CASS, DP, CFTC, SEC, EMIR, MiFID II/MiFIR)
  • Proven experience in successful project implementation and operational process improvement
  • Experience with cross-functional teams and documenting business/technology requirements and test plans
  • Consulting, stakeholder management, and conflict resolution skills
  • Technical understanding of securities processing (product, process, system)
  • Strong analytical skills for large datasets and proficiency in Microsoft Office, Visio, and Project
Job Responsibility
Job Responsibility
  • Gathering requirements, writing requirements, communicating requirements to technology
  • Support the Change Management Lead in the direct management of multiple regulatory reporting projects
  • Provide guidance and mentorship to junior team members
  • Work closely with business functions to execute necessary policy, process, and technology change
  • Liaise with Business Execution and Transformation teams
  • Support the governance of program/projects including facilitation of steering committee and working groups
  • Identify key project risks and escalate accordingly
  • Ensure that the delivery from the workstreams/projects meets requirements and is to the appropriate quality, on time and within budget
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • A discretional annual performance related bonus
  • Private medical insurance packages
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to learning and development resources
  • Fulltime
Read More
Arrow Right

Change & Release Lead

Change & Release Lead role at Hewlett Packard Enterprise, working in HPE Operati...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Overall 10 to 15 years of experience in Information technology
  • 5+ years experience of working as a Change & Release Manager in an outsourced environment and supplier management against SLAs
  • Experience of Change managing applications, end user devices, network infrastructure and services in an ITIL compliant environment
  • Experience of working in a secure environment
  • Experience of building strong working relationships with a variety of stakeholders
  • Strong customer focus
  • Project management experience
  • Good communication and negotiation skills
  • Positive can do attitude and flexibility of approach
  • Professional qualification or equivalent experience in an Information technology related subject and project management
Job Responsibility
Job Responsibility
  • Review and record requests for change (RFCs)
  • Categorize change requests
  • Prioritize changes according to business objectives
  • Manage the transition of changes from the development team to the operations
  • Convene the change advisory board (CAB) meetings
  • Perform adequate assessments and ensure there are no impairments caused by change
  • Effectively assess the change risks and consequences of requested changes
  • Accept or reject RFCs
  • Coordinate the building, testing, and implementation of changes
  • Mediate conflicts related to the change where necessary
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion policy
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right

Data Analytics Senior Analyst

The Data Analytics Senior Analyst is a seasoned professional role requiring stro...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience using tools for statistical modeling of large data sets
  • Ability to effectively use complex analytical, interpretive and problem solving techniques
  • Demonstrated interpersonal, verbal and written communication skills
Job Responsibility
Job Responsibility
  • Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flows
  • Coordinates and contribute to the objectives of data science initiatives and overall business through leveraging in-depth understanding of how areas collectively integrate within the sub-function
  • Assumes informal/formal leadership role through coaching and training of new recruits
  • Significantly influences decisions, work, and performance of all teams through advice, counsel and/or facilitating services to others in the business
  • Conducts strategic data analysis, identifies insights and implications and make strategic recommendations, develops data displays that clearly communicate complex analysis
  • Mines and analyzes data from various banking platforms to drive optimization and improve data quality
  • Delivers analytics initiatives to address business problems with the ability to identify data required, assess time & effort required and establish a project plan
  • Consults with business clients to identify system functional specifications
  • Applies comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business goals
  • Consults with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy