Senior Data & Insights Manager (Social)

• Leading day-to-day analytics delivery across key client accounts, owning outputs from brief to delivery
• Owning regular reporting cycles (weekly, monthly, quarterly), ensuring work is accurate, insightful and clearly linked to creative performance
• Delivering deep-dive analyses, effectiveness reports and project-based insight work
• Translating complex data into clear, compelling narratives and recommendations clients can act on
• Building, maintaining and evolving dashboards (e.g. Datorama, Tableau) for clients and internal teams
• Ensuring data quality, consistency and best-practice visualisation across all reporting
• Applying creative effectiveness and social measurement frameworks across platforms such as Meta, TikTok, Snap and Pinterest
• Identifying performance patterns, drivers of success and opportunities to optimise creative output
• Acting as a trusted analytics partner to clients, confidently walking them through results, implications and next steps
• Collaborating closely with Strategy, Creative, Media and Client teams to embed analytics into planning and optimisation
• Supporting new business, pitches, case studies and occasional research or thought-leadership projects

• Proven experience in analytics, insights or effectiveness roles, ideally within an agency environment
• Strong grounding in social media analytics and creative performance measurement, comfortable working across multiple platforms and formats
• Hands-on experience building dashboards and reporting outputs (Datorama, Tableau or similar)
• Confident working directly with clients and presenting insight clearly and persuasively
• Strong analytical thinker who knows how to turn data into meaningful insight
• Familiar with marketing and creative effectiveness principles, and tools like Sprinklr (or similar)
• Detail-oriented, reliable and accountable for high-quality delivery, with a curious, improvement-focused mindset
• Collaborative, comfortable working across disciplines, and confident operating independently while knowing when to seek input or escalate

Experience with SQL, Python or more advanced analytics techniques

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• 25 days holiday a year
• Discretionary annual performance based incentive
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing contribution
• 2 Recharge Days each holiday year
• Ride to Work scheme
• Railcard
• Season Ticket loan
• Home office chair and home office screen
• Free fruit, breakfast cereals, snacks and tea & coffee in the office
• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
• Life insurance and income protection
• Medical Cash Plan
• Pension
• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
• Peer to peer recognition scheme 'bonusly'
• Team off-sites/regular socials
• Year-round holiday parties
• Flexible working options
• Day to make a difference