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We are looking for an enthusiastic, numerically minded individual with a strong interest in data and a creative approach to problem-solving. This role requires someone who is confident working independently, making technical decisions, raising engineering standards, and sharing knowledge with others. As part of a platform-focused team, you will also be expected to support the solutions you build and, where needed, take part in out-of-hours support. Working in an agile environment, you will need to be comfortable both independently and as part of a team in a fast-paced, evolving setting. This calls for someone who can meet agreed deadlines, communicate clearly, and think innovatively.
Job Responsibility
Provide platform administration support for our BI tools, primarily Looker and MicroStrategy, ensuring high-quality, reliable services
Own and administer the Looker platform, maintaining availability, performance, stability and security
Manage platform configuration, user access, roles, permissions, service accounts and governance controls in line with security and audit requirements
Manage LookML deployments and source control processes using Azure DevOps to support safe, efficient and repeatable change delivery
Support release planning and controlled platform changes to ensure smooth, low-risk delivery
Monitor platform usage, performance and incidents, identify root causes, and implement lasting improvements
Promote BI administration best practice, including standards for naming, folder structures, access models, content lifecycle and environment management
Work closely with engineers, analysts and stakeholders to understand requirements, resolve issues and support effective use of Looker across the business
Use automation and infrastructure-as-code approaches where possible to improve consistency, reduce manual effort and strengthen platform controls
Contribute to technical design, change management and release planning for BI platform enhancements and strategic initiatives
Coach and support team members by sharing knowledge, promoting engineering standards and encouraging continuous improvement
Actively take part in squad, chapter and guild ceremonies, contributing to team culture, delivery practices and wider Data Tribe goals
Bring forward innovative ideas and practical solutions to improve how our BI platforms are managed, used and developed
Keep your skills up to date by following advancements in business intelligence solutions and data warehousing, bringing forward ideas that improve platform capability, resilience and user experience
Requirements
Expert knowledge and experience administering Looker, including user access, roles and permissions, GCP IAM integration, environment management, and service accounts
Good understanding of LookML, deployment workflows and version control practices
Experience supporting BI platforms, with strong troubleshooting and performance optimisation skills
Strong experience with CI/CD, release management, and automation tools using Azure DevOps and Terraform
Strong SQL skills, with the ability to investigate data issues and support platform users effectively
Knowledge of Git and experience working within engineering standards, governance processes and controlled change environments
Strong written and verbal communication skills, both technical and non-technical, with the ability to build effective relationships horizontally and vertically across the business
A proactive, collaborative approach and experience working effectively in agile, fast-paced environments
Adaptable and open to change, with a willingness to upskill in MicroStrategy administration
Able to drive change and innovation, with strong strategic awareness and a broader business perspective
Nice to have
Experience with other BI tools such as Power BI or Tableau
Knowledge of Python or scripting for automation
Experience with cloud data platforms such as Big Query or Snowflake
Knowledge of data modelling
What we offer
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Up to £3,600 of free shares each year after one year of service