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This Senior Data Engineer position is a member of 3Cloud’s Managed Services team. He or she is responsible for ongoing development, support, escalations, and proactive maintenance for our client’s Azure Data Platform solution through the Managed Services teams processes, procedures, and tools. As a Data Engineer, you will be a critical part of our core team that is essential to the success of our Managed Services division.
Job Responsibility:
Lead support of client’s Azure Data platform and Power BI Environment, including response to any escalations while helping to analyze and resolve incidents for customers environment
Consult, develop, and advise on solutions in Microsoft Azure with tools such as Synapse, Data Factory, Databricks, Azure ML, Data Lake, Data Warehouse, and Power BI
Consult, develop, and advise on Power BI, including governance, strategy, report development, performance
Consistently learn, apply, and refine skills around data engineering and data analytics
Proactively mentors junior team members and actively gives feedback on their work and performance
Design and deploy data pipelines, models, and AI-driven solutions for clients in various industries
Understand and work with customers on licensing involving Microsoft data solutions
Takes responsibility for the quality of deliverables and solutions
Supports and participates in the estimating of work to be done by self and others
Communicate ticket status information to all associated parties and escalate cases as appropriate
Interact with clients to identify issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls
Intentionally builds relationships with client teams
Prioritizes work appropriately
Quickly recognizes when escalation is needed and promptly acts
Create and maintain updated documentation for each client’s environment
Promote best practices for clients and internally to enhance and improve organizational processes
Periodically contributes to one or more 3Cloud internal communities
Requirements:
Bachelor’s degree in Computer Science, Mathematics, or related field, or equivalent certification and experience
Experience working in a support role and understanding standard support processes (i.e., ITIL)
3+ years working with data and business intelligence solutions on the Microsoft tool stack for Business Intelligence (ADF, SQL DW, Synapse, Databricks, Power BI, etc.), or other vendor Business Intelligence tools (Business Objects, MicroStrategy, Qlik, SAP)
Strong verbal and written communication skills
A passion for problem solving and learning new technologies
Client relationship skills and experience managing vendors
Ability to work in a fast paced, rapidly changing environment
Strong desire for personal development and learning
Databricks: advanced experience with Delta Lake, Unity Catalog, jobs, clusters, notebook development
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