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Sabio Group Logo Sabio Group · IT - Software Development

Senior Data Consultant

United Kingdom, London · Job Posted June 04, 2026
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Job Description

We are hiring a Senior Data Consultant to strengthen our Contact Centre Data capability. The role provides additional senior technical and consulting capacity, enabling us to meet growing customer demand and deliver against an expanding pipeline. This is a customer‑facing, hands‑on role spanning data engineering, analytics and consulting, helping customers trust, understand and maximise the value of their Contact Centre data.

Job Responsibility

  • Design relational database schemas, including normalised and analytical (star/snowflake) models.
  • Build and maintain databases across platforms such as SQL Server, PostgreSQL and cloud data platforms (Azure SQL, AWS RDS, Snowflake, BigQuery).
  • Write and optimise complex SQL, including stored procedures, functions, views and performance‑tuned queries.
  • Develop ETL/ELT logic using SQL‑based approaches and frameworks.
  • Work with ACD, IVR and routing datasets.
  • Define and validate Contact Centre KPIs such as AHT, FCR, abandonment rate, SLA and occupancy.
  • Support analytics use cases including outbound campaigns and bots.
  • Apply Contact Centre domain knowledge, ideally including Genesys Cloud.
  • Lead customer data health assessments covering data accuracy and completeness, missing and inconsistent data, standardisation and formatting, referential integrity.
  • Apply and communicate data governance principles clearly.
  • Create analytics‑ready datasets for reporting and insight.
  • Build KPIs, dashboards and reports using tools such as Power BI, Tableau or Looker.
  • Diagnose and resolve issues in data pipelines and reports.
  • Lead discovery sessions, data health checks and customer workshops.
  • Translate business requirements into technical solutions.
  • Communicate complex data concepts in simple, accessible language.
  • Manage stakeholder expectations, timelines and dependencies.

Requirements

  • Strong SQL‑based data engineering and analytics experience.
  • Proven database design and data modelling capability.
  • Experience across cloud platforms, integrations (REST APIs) and BI tools.
  • Solid understanding of Contact Centre data and KPIs.
  • Customer‑facing consulting or delivery experience.
  • Strong problem‑solving and diagnostic skills.

Nice to have

  • Hands‑on experience with Genesys Cloud data.
  • Experience delivering data solutions specifically for Contact Centres.
  • Exposure to formal data governance initiatives.

What we offer

  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning
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