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Senior Data Center Technician

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
United States , Goodyear

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Contract Type:
Not provided

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Salary:

33.46 - 55.67 USD / Hour

Job Description:

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Job Responsibility:

  • Complies with Data Center business unit policies, procedures, and deadlines
  • Provides guidance to other technicians on changes to processes and procedures
  • Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
  • Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
  • Reinforces a positive and effective team environment
  • May conduct, assists in conducting, and/or participates in daily safety briefings
  • Completes required Environmental & Health Safety (EHS) training
  • Completes required security and data management training
  • Completes required training aligned to job focus areas and workloads
  • Maintains an awareness of Key Performance Indicators (KPIs)
  • Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions
  • Develops a comprehensive understanding of cross-functional Data Center processes
  • Applies advanced diagnostics and troubleshooting expertise
  • Performs discrete quality control activities and assessment of work
  • Provides guidance to less experienced technicians
  • Prepares, stages, sets up, and performs basic startups and shutdowns for hardware
  • Directly performs decommissions, simple changes, complex changes and refreshes of infrastructure cabling, network, storage, and server equipment
  • Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents

Requirements:

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check

Nice to have:

  • Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience
  • 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
  • Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications
What we offer:

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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