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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Senior Data Center Technician

Germany, Frankfurt Employment contract 61000.00 - 85100.00 EUR / Year · Job Posted July 03, 2026
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Job Description

As a Microsoft Senior Data Center Technician (SDCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Job Responsibility

  • Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues
  • Decommission hardware for complex changes and/or systems with complex interactions following standard procedures
  • Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance
  • Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed
  • Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed
  • Ensure that technicians are performing post-execution quality checks and verifying compliance with safety protocols and standards
  • Verify security compliance for decommissions and processes data-bearing devices for destruction
  • Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions
  • Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks
  • Attend, conduct, or assist in conducting daily safety briefings and completes required safety training
  • Has pride and a sense of accountability for the service quality, completeness, and resulting user experience
  • Embody our culture and values

Requirements

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND demonstrated experience supporting IT equipment or related technology
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Must pass Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
  • Preferred: Associate degree in computer science or other field and/or equivalent work experience
  • Preferred: Extensive experience supporting IT equipment or related technology
  • Preferred: Relevant experience working in a production, mission-critical 24x7x365 data center environment
  • Preferred: Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications

Nice to have

  • Associate degree in computer science or other field and/or equivalent work experience
  • Extensive experience supporting IT equipment or related technology
  • Relevant experience working in a production, mission-critical 24x7x365 data center environment
  • Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications
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