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As a Microsoft Senior Data Center Technician (DCT) - Night Shift, you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.
Job Responsibility:
Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
May conduct, assists in conducting, and/or participates in daily safety briefings
Completes required training aligned to job focus areas and workloads
Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks
Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components
Directly performs decommissions, simple changes complex changes and refreshes of infrastructure cabling, network, storage, and server equipment
Requirements:
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Nice to have:
Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience
2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Found
What we offer:
Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications