Senior Data Center Technician

• Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues
• Decommission hardware for complex changes and/or systems with complex interactions following standard procedures
• Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns
• Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework
• Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed
• Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs)
• Verify security compliance for decommissions and processes data-bearing devices for destruction
• Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions
• Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks
• Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience
• Embody our culture and values

• Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components
• Experienced in diagnostics, troubleshooting, route cause analysis of hardware deployments
• Experience of Decommissioning and Upgrading hardware
• A valid driver’s license
• Ability to meet Microsoft, customer and/or government security screening requirements
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
• Verification of citizenship or other protected status to meet legal requirements of the role

• Associate degree in computer science or other field and/or equivalent work experience
• Experience supporting IT equipment or related technology
• Experience working in a production, mission-critical 24x7x365 data center environment
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications