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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Senior Data Center Technician

United States, Chicago Employment contract 34.13 - 56.54 USD / Hour · Job Posted May 29, 2026
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Job Description

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.

Job Responsibility

  • Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
  • Maintains expertise with the functions of, and participates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment
  • Provides guidance to other technicians on changes to processes and procedures
  • Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow and evaluate impact on work execution
  • Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
  • Provides guidance and/or assists less experienced technicians with complex tickets or tasks
  • Complies with Data Center business unit policies, procedures, and deadlines
  • Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
  • May conduct, assists in conducting, and/or participates in daily safety briefings
  • Completes required Environmental & Health Safety (EHS) training
  • Completes required security and data management training
  • Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions
  • Develops a comprehensive understanding of cross-functional Data Center processes
  • Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks
  • Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management
  • Applies advanced diagnostics and troubleshooting expertise to quickly and efficiently identify the cause(s) of technical issues and replace faulty components
  • Performs discrete quality control activities and assessment of work
  • Directly performs decommissions, simple changes, complex changes and refreshes of infrastructure cabling, network, storage, and server equipment

Requirements

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have

  • Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience
  • 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
  • Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications

What we offer

  • Benefits and other compensation may be eligible
  • Career Rotation Programs
  • Diversity & Inclusion training and events
  • professional certifications
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