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Senior Data Center Technician

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
United States , Richmond

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Contract Type:
Not provided

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Salary:

33.46 - 55.67 USD / Hour

Job Description:

As a Microsoft Senior Data Center Technician (SDCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Job Responsibility:

  • Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations
  • Maintains expertise with the functions of, and participates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment
  • Provides guidance to other technicians on changes to processes and procedures
  • Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
  • Provides guidance and/or assists less experienced technicians with complex tickets or tasks
  • Complies with Data Center business unit policies, procedures, and deadlines
  • Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
  • May conduct, assists in conducting, and/or participates in daily safety briefings
  • Completes required Environmental & Health Safety (EHS) training
  • Completes required security and data management training while complying with security and data management procedures/policies
  • May escort third party vendors or IT support on-premises at data centers or network sites
  • Completes required training aligned to job focus areas and workloads
  • Actively mentors and supports training of other technicians through on-the-job training (OJT)
  • Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards
  • Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
  • Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks
  • Prepares, stages, sets up, and performs basic startups and shutdowns for hardware
  • Follows procedures to immediately communicate, report, and escalate data center technical, safety, or security related incidents to direct-line management
  • Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components
  • Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians
  • Directly performs decommissions, simple changes complex changes and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures with minimal-to-no guidance

Requirements:

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
  • Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience
  • 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
  • Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications
What we offer:
  • Trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications
  • Additional benefits and pay information available via provided link

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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