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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Senior Data Center Technician

United States, Phoenix Employment contract 34.13 - 56.54 USD / Hour · Job Posted June 10, 2026
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Job Description

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Job Responsibility

  • Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations
  • Provides guidance to other technicians on changes to processes and procedures
  • Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
  • Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
  • Completes required training aligned to job focus areas and workloads

Requirements

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check
  • Citizenship verification
  • Criminal Justice Information Services

Nice to have

  • Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience
  • 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
  • Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications
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