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Senior Data Center Technician

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Trace3

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Location:
United States , Reno

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

71000.00 - 80000.00 USD / Year
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Job Description:

Under the general direction of the Lead, Data Center Operations, the Senior Data Center Technician will physically support and provide remote hand services for customers, train and mentor lower-level resources, complete standard reports, and support cross-functional teams to fulfill service requests. This is a 100% Onsite requirement with heavy travel.

Job Responsibility:

  • Perform analysis and consulting of customers' IT infrastructure hardware in production
  • perform a walkthrough with the customer to determine the ability to deliver the project
  • Perform structure cabling assessments and provide recommendations
  • Install and manage structured cabling infrastructure projects
  • Elicit Data Center infrastructure requirements from clients
  • Install, terminate, test, and label all cross-connects (copper and fiber) in the data center in accordance with the company's best practices
  • Support the day-to-day operations of the data center and execute medium to large projects
  • Troubleshoot physical problems and address issues
  • Move and install shelves, power strips, rails, cable management, servers, switches, and other equipment with requirements
  • Develop Data Center infrastructure designs
  • Download and transfer disk images or configuration files
  • Assist in the configuration of OS (Linux, IOS, Windows, etc.)
  • Configure OOB (out-of-band) management interfaces on various devices to enable remote access (compute, storage, and networking)
  • Test and validate remote accessibility to the customer computer, server, and/or network system
  • Assist in the configuration and deployment of minor releases and updates
  • Assist in the installation & configuration of network and storage devices
  • Keep up-to-date documentation of OS configuration
  • Visually inspect equipment for errors or unusual noises as trained and with direction
  • Assist with performing infrastructure readiness tests
  • Identify and report problem devices
  • replace defective parts, as directed
  • Create and maintain service desk documentation
  • Complete monthly standard reports
  • Support cross-functional teams to fulfill service requests
  • Provide a plan, unpack received items while identifying parts, and dispose of all non-essential items. Deliver report results and give recommendations
  • Ensure that power tests and reports on all incoming products are conducted before moving them to the data center floor, per practices
  • Input all device locations and cable connections into a customer-defined database
  • Record all received products into a customer-defined database (including asset tags information, product manufacturer, model, and serial number)
  • Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies
  • Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommends changes
  • Train and mentor other Data Center Technician(s)
  • Maintain a high level of customer satisfaction
  • Review work orders proactively and as post-work quality assurance to ensure requests are handled as intended
  • Actively participate during the service transition phase to perform knowledge transfer and documentation
  • Develop documentation to maintain accurate records of customer computer, server, and network systems
  • Accept, fulfill, and report status via the ticketing system, time reports, and email processes
  • Escort vendors and repair technicians as requested by the customer
  • Perform crisis management in the event of critical situations or major service outages
  • Communicate with stakeholders according to SLAs
  • Perform Root Cause Analysis
  • Follow the company's best practices and Standard Operating Procedures
  • Participate in on-call rotation
  • May perform other duties as assigned by supervisor

Requirements:

  • At least six years’ experience in a technical or data center support role
  • High School diploma required
  • Ability to travel domestically up to 85% - 90% of the time
  • CompTIA A+, BICSI, or similar certification preferred
  • The following certifications are highly desirable: Hadoop, Dell, NetApp, EMC, Cisco, F5, and HP
  • Experience working with various networking hardware, such as multiplexers, routers, and switches
  • Experience creating SOP’s, templates, best practices,s and providing training
  • Manage solutions to objectives and metrics
  • Proficient knowledge of common network protocols such as TCP/IP
  • Proven experience with fault isolation and troubleshooting networks and computers, including LAN, WAN, and servers
  • Familiarity with configuring networking and security equipment
  • Familiarity with configuring Microsoft Windows and various versions of Linux
  • Experience with data communication issues
  • Proficiency in Network troubleshooting tools (ping, traceroute, SNMP)
  • Ability to work independently and manage multiple priorities and interruptions
  • Good understanding of Internet technologies (firewall/router/switch/VPN/DNS/Proxy)
  • Driven to independently research solutions when provided the desired result

Nice to have:

  • CompTIA A+, BICSI, or similar certification preferred
  • The following certifications are highly desirable: Hadoop, Dell, NetApp, EMC, Cisco, F5, and HP
What we offer:
  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture
  • Work-life balance and generous paid time off

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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