Senior Data Center Technician

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs)
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists
• Assists and provides guidance to other technicians to complete challenging or complex tasks
• Completes required training aligned to the role and workload
• observes more experienced technicians to gain hands-on experience and relevant on-the-job training
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience
• displays accountability and ownership of the data center facilities
• Embraces our culture and values

• Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components
• Experienced in diagnostics, troubleshooting, route cause analysis of hardware deployments
• Experience of Decommissioning and Upgrading hardware
• Ability to meet Microsoft, customer and/or government security screening requirements
• This role requires you to be on-site, and the location has limited public transport. Your own form of transport is advised

• Experience supporting IT equipment or related technology
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications