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As a Senior Data Center Technician, you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Job Responsibility:
Complies with Data Center business unit policies, procedures, and deadlines
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs)
Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
Reinforces a positive and effective team environment
May conduct, assists in conducting, and/or participates in daily safety briefings
Completes required Environmental & Health Safety (EHS) training
Completes required security and data management training
Completes required training aligned to job focus areas and workloads
Maintains an awareness of Key Performance Indicators (KPIs)
Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions
Develops a comprehensive understanding of cross-functional Data Center processes
Applies advanced diagnostics and troubleshooting expertise
Performs discrete quality control activities and assessment of work
Provides guidance to less experienced technicians
Directly performs decommissions, simple changes, complex changes and refreshes of infrastructure cabling, network, storage, and server equipment
Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents
Requirements:
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Citizenship verification
Verification of citizenship due to citizenship-based legal restrictions
Nice to have:
Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology
2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications
What we offer:
Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications