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As a Senior Data Center Technician (Night Shift), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.
Job Responsibility
Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations
Maintains expertise with the functions of, and participates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management
Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
May conduct, assists in conducting, and/or participates in daily safety briefings
Completes required security and data management training while complying with security and data management procedures/policies
Completes required training aligned to job focus areas and workloads
Actively mentors and supports training of other technicians through on-the-job training (OJT) and by providing direct guidance on specific job focus areas and workloads
Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed
Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions
Develops a comprehensive understanding of cross-functional Data Center processes
Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders
Frequent climbing of stairs and/or ramps
Prolonged standing
Occasional lifting 50lbs / 22.5kg
Occasional push or pull 50-75 lbs / 22.5-34kg
Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks
Follows procedures to immediately communicate, report, and escalate data center technical, safety, or security related incidents to direct-line management
Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components
Performs discrete quality control activities and assessment of work
Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) complex changes (e.g. upgrading entire racks) and refreshes of infrastructure cabling, network, storage, and server equipment
Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems
Requirements
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
Nice to have
Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience
2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications