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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Senior Data Center Technician (Night Shift)

United States, Mount Pleasant 33.46 - 55.67 USD / Hour · Job Posted May 16, 2026
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Job Description

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.

Job Responsibility

  • Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
  • Maintains expertise with the functions of, and participates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment
  • Provides guidance to other technicians on changes to processes and procedures
  • Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow and evaluate impact on work execution to identify and mitigate impact changes to their area of work will have on others
  • Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
  • Provides guidance and/or assists less experienced technicians with complex tickets or tasks, and appropriately escalates challenging or complex tickets to internal business partners as needed
  • May coordinate and assign tasks to other technicians on temporary basis
  • Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management
  • Escalates issues related to compliance or operational assurance activities to direct-line management
  • Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams, assisting as needed in cross-discipline collaborations
  • Provides, responds to, and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams
  • May conduct, assists in conducting, and/or participates in daily safety briefings
  • Completes required Environmental & Health Safety (EHS) training, provides other technicians with guidance to comply with safety procedures
  • Completes required security and data management training while complying with security and data management procedures/policies with guidance from direct-line management
  • May escort third party vendors or IT support on-premises at data centers or network sites
  • Completes required training aligned to job focus areas and workloads in a timely manner per direct-line management assignment(s)
  • Actively mentors and supports training of other technicians through on-the-job training (OJT) and by providing direct guidance on specific job focus areas and workloads
  • Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
  • Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks
  • Prepares, stages, sets up, and performs basic startups and shutdowns for hardware according to specific written instructions
  • Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management
  • Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption
  • Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians
  • Regularly performs post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs)
  • Directly performs decommissions, simple changes, complex changes and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures with minimal-to-no guidance

Requirements

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice to have

  • Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience
  • 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
  • Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications
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