Senior Data Center Technician - Night Shift

• Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations
• Provides guidance to other technicians on changes to processes and procedures
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
• Complies with Data Center business unit policies, procedures, and deadlines
• Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
• May conduct, assists in conducting, and/or participates in daily safety briefings
• Completes required training aligned to job focus areas and workloads
• Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks
• Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components
• Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians
• Directly performs decommissions, simple changes complex changes and refreshes of infrastructure cabling, network, storage, and server equipment

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years' experience supporting IT equipment or related technology OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays
• Occasional climbing of ladders
• Frequent climbing of stairs and/or ramps
• Prolonged standing
• Occasional lifting 50lbs / 22.5kg
• Occasional push or pull 50-75 lbs / 22.5-34kg with assistive device
• Normal visual acuity (near, far and peripheral with correction)
• Normal color vision for electrical work
• Working for extended periods under elevated levels of ambient noise, heat, and light

• Associate's degree in computer science or related field and/or equivalent work experience AND 5+ years' experience supporting IT equipment or related technology OR equivalent experience
• 2+ years' experience working in a production, mission-critical 24x7x365 datacenter environment
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Found

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications