Senior Data Center Technician - IT Support

• Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management
• Provides guidance to other technicians on changes to processes and procedures
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
• Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
• Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
• May conduct, assists in conducting, and/or participates in daily safety briefings
• Completes required security and data management training while complying with security and data management procedures/policies
• Completes required training aligned to job focus areas and workloads
• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed
• Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
• Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components
• Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians
• Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks
• Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) complex changes (e.g. upgrading entire racks) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures with minimal-to-no guidance
• Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience
• 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications

Certain roles may be eligible for benefits and other compensation