Senior Data Center Inventory and Asset Technician Job at Microsoft Corporation (Phoenix)

Senior Data Center Inventory & Asset Technician

As a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will ...

Location

Canada , Greater Toronto

Salary:

65000.00 - 102600.00 CAD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field OR equivalent experience
Ability to meet Microsoft, customer, and/or government security screening requirements
Microsoft Cloud Background Check
Reliability Status screening with the Government of Canada

Job Responsibility

Prioritize and assign ticketed work to technicians on the team
Provide guidance on inbound/outbound logistics tasks
Ensure inventory balances are accurate
Maintains a strong focus to optimize resources and improve quality
Manages schedule of Data Bearing Device (DBD) destruction
Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries
Ensures teams maintain and perform steps required to keep the inventory balance accurate
Serves as subject matter expert and models compliance to less experienced team members
Creates execution plans with the goal to improve satisfaction and performance
Runs daily safety topic huddles

Fulltime

Senior Logistic Technician

As a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will ...

Location

United States , Fayetteville

Salary:

26.78 - 42.93 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Verification of citizenship due to citizenship-based legal restrictions
3+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience

Job Responsibility

Maintains a strong focus to optimize resources and improve quality
Articulates the impact of work performed within the Data Center to technicians
Seeks information about the underlying needs of customers
Positions organization to deliver solutions that exceed customer expectations
Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment
Engages with internal and external stakeholders to manage issues as they arise
Ensures team is following all processes and procedures to do Data Bearing Device destruction in a timely manner
Manages schedule of DBD destruction or shredding in partnership with senior leadership
Performs DBD destruction as necessary
Handles any escalations

Fulltime

Senior Data Center Inventory & Asset Technician

As a Microsoft Senior Data Center Inventory & Asset Technician (SDIAT), you will...

Location

South Africa , Cape Town

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma AND 2+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities
Provide task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities)
Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries
Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations
Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities
Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment
Ensure teams maintain and perform steps required to keep the inventory balance accurate
Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs
Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction
Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, rack moving, heavy-equipment usage, lifting, ladder/rolling stair use)

What we offer

Training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications

Fulltime