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Chewy is seeking a Senior Data Analytics Manager to join our dynamic Retail Analytics team in Bellevue, WA, supporting Chewy+, Chewy’s membership program. In this high-impact Individual Contributor role, you will lead analytics strategy and insights to drive member acquisition, engagement, retention, and long-term customer value. You will partner closely with Product, Marketing, Finance, and Technology teams to ensure Chewy+ decisions are grounded in rigorous, data-driven insights. The ideal candidate combines analytical depth with strong business acumen—able to navigate ambiguity, uncover opportunities, and deliver clear, data-driven narratives. This role requires a hands-on leader who can design robust datasets, lead complex analyses, and turn insights into measurable outcomes that fuel Chewy’s growth.
Job Responsibility:
Develop and own analytical frameworks to measure Chewy+ member acquisition, activation, engagement, retention, churn, and lifetime value
Define and track core Chewy+ KPIs, including cohort performance, incremental value, cannibalization, and ROI
Lead deep-dive analyses on member behavior, purchase frequency, basket composition, and cross-category lift
Design and evaluate A/B tests and quasi-experiments to inform Chewy+ pricing, benefits, and promotional strategies
Partner with Data Science to develop models that assess the incrementality of the product
Ensure consistent metric definitions, data quality, and governance across Chewy+ reporting
Collaborate with Finance on Chewy+ P&L, unit economics, and long-term value modeling
Work closely with Data Engineering and BI teams to enable reliable, well-modeled loyalty datasets
Requirements:
Bachelor’s degree in Analytics, Statistics, Economics, Mathematics, Computer Science, or a related field (Master’s preferred)
6+ years of experience in analytics, business intelligence, or data science, preferably in e-commerce, subscription, or loyalty programs
Advanced SQL skills and experience working with large, complex datasets
Strong experience with Python or R and data visualization tools such as Tableau or Power BI
Experience with customer lifecycle metrics, cohort analysis, and CLV modeling
Strong analytical thinking with the ability to translate insights into clear business recommendations
Excellent communication skills and ability to influence senior stakeholders
Ability to thrive in ambiguous environments and structure open-ended problems
What we offer:
401k
new hire and annual equity grant
medical/Rx
vision
dental
life
disability
hospital indemnity
critical illness
accident
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
many discounts including 10% off pet insurance and 20% off at Chewy.com