Senior Data Analyst

We are looking for experienced Senior Data Analysts to join Customer Operations Data and Analytics, specialising in analysis, insight and value realisation. Customer Operations is evolving quickly. We are building faster, more trusted and more connected customer journeys around the moments that matter most. With Genesys central to how we support customers, and AI copilot transforming the agent experience, data plays a key role in understanding what is working, where value is being created and where we need to improve. This is a hands-on senior role for analysts who go beyond reporting. You will shape analytical questions, challenge assumptions, lead workstreams and turn complex data into clear, actionable insight. You’ll work closely with stakeholders across Customer Operations to understand customer journeys, operational performance and outcomes. The focus is proactive analysis, identifying trends, risks and opportunities, and clearly explaining what they mean to drive action.