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We are hiring a Senior Data Analyst within our Business Intelligence organization to work with our Marketing team. The Marketing team creates compelling marketing moments that build momentum in the market, differentiate us from our competitors, and empower our members, customers and providers. This impacts the business by attracting new prospects, expanding existing customers, and increasing employee population access to Spring. In this role you will work with the Marketing team to define metrics and KPIs that help us understand how well we’re achieving our mission of removing every barrier to mental health; the goal is to ensure that everyone who needs care is able to get it. You’ll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you. This is a full time position on our team reports to the Senior Manager, Analytics. This is a remote position that may require occasional travel for company or team events.
Job Responsibility:
Partner with the marketing team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs
Develop dashboards and data visualizations that empower non technical users within the marketing team to understand overall trends and drill into drivers of metric movements
Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes
Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver
Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business
Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency
Measure marketing campaign effectiveness to optimize how we engage with our members
Explore different attribution models across our entire marketing funnel
Quantifying marketing spend and efficiency across channels
Requirements:
Passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health
5+ years of working experience working with data, data visualization, and dashboarding tools
Experience working with marketing teams and with marketing analytics in particular
Strong in SQL, and have at least familiarity with dbt or similar data transformation tools
Strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
Experience working with Looker or other similar data visualization tools (Hex, Tableau, Omni, etc), both creating the data model and building dashboards
Focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
Good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members
Humble, highly motivated, and thrive in fast-paced environments
Proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and marketing/business impact
Passion for successfully navigating ambiguous problem areas and learning new approaches
What we offer:
Health, Dental, Vision benefits start on your first day
Access to HSA and FSA plans, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year
$200 per year donation matching to support your favorite causes