Senior CX Researcher

• Conduct and synthesize research to identify opportunities that align with client's broader business goals and priorities
• Analyze market trends, competitive landscapes, and internal data to surface actionable strategic recommendations
• Translate complex findings into clear, compelling narratives for leadership and cross functional stakeholders
• Partner closely with Customer Experience (CX), Research, and Design teams to ensure strategy is grounded in real user needs and business context
• Serve as a connective thread across disciplines, ensuring alignment and shared understanding of goals, priorities, and direction
• Facilitate working sessions, workshops, and strategic planning exercises with diverse stakeholder groups
• Support the development and framing of key initiatives from concept through to strategic recommendation
• Build and maintain initiative briefs, frameworks, and strategic roadmaps that guide execution
• Help teams connect day to day work back to larger organizational goals and KPIs
• Craft clear, executive ready presentations and strategy documents that communicate vision, rationale, and recommended paths forward
• Distill ambiguous or complex problems into focused strategic questions and frameworks

• Bachelor’s or Higher Degree
• 8.00 to 15.00 Years total experience
• 4-7 years of experience in strategy, consulting, UX strategy, or a related field
• Strong research acumen - comfortable with both qualitative and quantitative methods
• Demonstrated experience working at the intersection of CX, design, and business strategy
• Excellent storytelling and presentation skills
• ability to communicate to both executive and working team audiences
• Familiarity with design thinking methodologies and human centered approaches

Experience in a large enterprise or telecom environment a plus

• medical
• vision
• dental
• life
• disability insurance
• paid time off (including holidays, parental leave, and sick leave, as required by law)