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TUI Logo TUI · IT - Administration

Senior CX Reporting Specialist

United Kingdom, Luton · Job Posted June 03, 2026
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Job Description

At TUI Airline, we're looking for a Senior CX Reporting Specialist to lead the design and enhancement of CX data and reporting frameworks at TUI Airline across the flight-only journey and for all flight related questions to deliver automated data-driven analysis to support stategic decisisons and improve customer experiences at sale.

Job Responsibility

  • Lead the design and evolution of our airline's Voice of Customer reporting framework, ensuring data collection reflects the full customer journey with survey design perfectly aligned to business needs
  • Build and maintain impactful CX dashboards and reporting tools, developing scalable, user-friendly visualizations that enable teams to understand and act on customer data
  • Drive automation and process improvements in CX reporting workflows, enhancing efficiency and data accuracy by reducing manual effort through innovative technology and process solutions
  • Integrate multiple data sources for richer, actionable customer insights, combining VoC, satisfaction, operational, and service data to build a comprehensive view of the customer experience
  • Deliver in-depth analysis to support the CX monetization roadmap, producing targeted deep-dive reports that identify levers to increase both customer satisfaction and commercial value
  • Proactively communicate insights and recommendations across the business, pushing reports and findings to drive awareness, discussion and action among stakeholders.

Requirements

  • You have expertise in customer insight, VoC methodologies and CX analytics within complex organizations
  • You have proven experience developing and managing CX reporting frameworks and dashboards that drive business decisions
  • You're proficient with data integration, automation and visualization tools to create efficient reporting systems
  • You can translate complex data into clear, actionable business insights that resonate with diverse stakeholders
  • You have effective stakeholder management and communication skills to influence decisions across the organization
  • You bring a proactive, innovative mindset focused on continuous improvement and commercial outcomes balanced with customer-centric thinking.

What we offer

  • Attractive remuneration
  • Discretionary bonus schemes
  • Generous travel benefits
  • Extensive health & well-being support
  • Flexible working
  • Access to the TUI Learning Hub
  • Opportunities to work on global projects and teams
  • Involvement with local charity and sustainability initiatives like the TUI Care Foundation
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