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Vodafone Logo Vodafone · IT - Software Development

Senior CVM Analyst

Greece, Athens · Job Posted May 09, 2026
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Job Description

Plan and design activities within customer base, analyse data and combine with customers insights to produce personalized customer benefits. Drive production of incremental revenue, improve customer satisfaction through innovative actions.

Job Responsibility

  • Plan and design activities within customer base, analyse data and combine with customers insights to produce personalized customer benefits
  • Drive production of incremental revenue, improve customer satisfaction through innovative actions
  • Design proactive in-base activities, management of all relative actions, including offer definition and campaign building, aiming to improve customer revenue and reduce churn as well as improve customer satisfaction
  • Perform deep-dive analysis using analytical and statistical tools (primarily Python and/or SPSS Modeller) on large, complex, multi-dimensional datasets
  • Calculate several CVM related KPIs and interpret results and derive actions / facilitate decision making
  • Contribute to defining marketing strategy by understanding the financial effect of marketing decisions
  • Contribute to CVM strategy and backlog prioritization
  • shape business cases and forecast commercial impact
  • Contribute to CVM Analysts mentorship and coaching
  • run code and campaign reviews
  • share best practices within Base Growth team

Requirements

  • 4+ years of experience in CVM/Marketing /Finance/BI
  • Degree in Statistics, Applied Mathematics, Engineering, Computer Science, Economics or other relevant field, or equivalent work experience
  • Strong knowledge of Python, SQL and data mining /statistics software
  • Hands-on experience with experimentation design and analysis (A/B testing, uplift modelling)
  • Advanced analytical skills, strong commercial acumen, and outcome orientation
  • Data – driven way of thinking
  • Excellent stakeholder management and influencing skills
  • clear storytelling for senior audiences
  • Very good organizational, problem solving and time management skills
  • Mentoring mindset and team spirit

What we offer

  • Award-winning work environment -certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Remote work equipment to help you create a comfortable, ergonomic workspace at home
  • Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts
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