Senior Customer Systems Engineer, Checkr

Checkr

Location:
United States, San Francisco

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

143000.00 - 168000.00 USD / Year

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Job Description:

Checkr is building the data platform to power safe and fair decisions. This role involves developing and managing features within Salesforce Service Cloud and Zendesk, collaborating with analysts, and utilizing AI tools for agent productivity and customer experience. Candidates must have strong Salesforce development experience and a passion for innovation in a hybrid working environment.

Job Responsibility:

Own the end-to-end development lifecycle for new features within Salesforce Service Cloud and Zendesk
collaborate with business systems analysts to translate requirements into technical solutions that are maintainable and scalable
design, develop, and maintain scalable solutions that integrate Salesforce's Einstein capabilities and other AI services
partner with other engineers to architect new features and ensure seamless integration with existing Service Cloud applications
monitor the performance of features, troubleshoot issues, and inform future enhancements.

Requirements:

5+ years of Salesforce development experience with a proven track record of designing and implementing complex, scalable, and maintainable solutions on the Service Cloud platform
Zendesk development experience is a plus
demonstrated experience with the full software development lifecycle within an Agile or Scrum environment, from collaborating on business requirements to leading technical solution design
strong command of development tools like Git, SFDX CLI, DevOps pipelines
a strong sense of ownership and accountability for the entire feature lifecycle from initial design to production release
collaborative mindset and passion for continuous learning
focus on delivering value to customers and improving agent experience.

Nice to have:

Experience with Salesforce Einstein, Agentforce, chatbots, or other AI tooling
ability to identify initiatives where AI can be strategically applied to accelerate and enhance both the agent's workflow and the overall customer experience.

What we offer:

Hybrid work environment
in-office perks like lunch four times a week, commuter stipend, snacks and beverages
commitment to Equal Employment Opportunities.

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Customer Systems Engineer