CrawlJobs Logo

Senior Customer Support Advisor - Swedish Speaker

quinyx.com Logo

Quinyx

Location Icon

Location:
Sweden , Stockholm

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

As a Senior 1st Line Customer Support Advisor, you’ll be one of the go-to people in our First Line team. You’ll handle a mix of functional and technical questions, take on more complex cases, support your colleagues, and represent Support in selected customer and internal meetings. You’ll work closely with Second Line, R&D, Product, and Customer Experience teams to ensure our customers get high-quality, efficient support. In this role, you’ll play a key part in strengthening the quality of our customer experience and helping shape how our First Line team grows and develops.

Job Responsibility:

  • Providing first-line support to international customers via phone and email
  • Troubleshooting across scheduling, payroll logic, APIs, integrations, and AI-powered features
  • Handling trickier cases requiring deeper product knowledge
  • Acting as a point of escalation and supporting incident handling when needed
  • Coaching and supporting more junior advisors and helping onboard new hires
  • Representing Support in handover or escalation meetings
  • Taking ownership of specific improvement projects within Customer Support
  • Reporting and following up on defects, collaborating closely with R&D and Second Line

Requirements:

  • Native-level fluency in Swedish and English
  • Strong service mindset with an analytical approach
  • Proven success in a technical or SaaS support role
  • Confidence in handling both functional and technical questions
  • Clear and structured communication
  • A humble, people-focused attitude and willingness to share knowledge
  • Ability to coach others, manage escalations, and confidently represent Support in meetings

Nice to have:

  • Experience with SaaS/tech support, ideally within Workforce Management or similar domains
  • Basic understanding of APIs, request/response patterns, or integrations
  • A strong personal interest in troubleshooting, product logic, or system behaviour
What we offer:
  • Flexible work hours
  • Enhanced vacation allowance
  • Wellness benefits
  • Home office support
  • Professional development contributions
  • Virtual yoga classes
  • Annual ping-pong tournament
  • Gym membership contribution
  • Health insurance
  • Pension plan

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Customer Support Advisor - Swedish Speaker

New

Project manager

GISI Marketing Group is seeking Project Managers to support and grow established...
Location
Location
United States , Portland
Salary
Salary:
20.00 - 25.00 USD / Hour
GISI Marketing Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven written and verbal communication skills
  • Experience with print, production, or project management is preferred, but not required
Job Responsibility
Job Responsibility
  • Support and grow established and prospective client relationships
  • Manage related projects
  • Facilitate and manage client projects including consultation, quoting, scheduling and delivery arrangements
What we offer
What we offer
  • Medical and prescription
  • Dental
  • Orthodontic
  • Vision
  • Life
  • Long-term disability
  • Accidental death and dismemberment
  • 85 hours of paid vacation annually
  • 6 hours of paid sick leave each month
  • Seven paid holidays
  • Fulltime
Read More
Arrow Right
New

Certified Nursing Assistant

Baptist Medical Center is looking to add a Certified Nursing Assistant in our Me...
Location
Location
United States , Jacksonville
Salary
Salary:
Not provided
baptistjax.com Logo
Baptist Health (Florida)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic Life Support (BLS) Required
  • Licensed Certified Nursing Assistant Required
Job Responsibility
Job Responsibility
  • Assisting the Registered Nurse (RN) with the care of patients
  • Activities of Daily Living
  • Maintaining a safe environment
  • Collecting lab specimens
  • Intake and output monitoring
  • Electronic medical record documentation
What we offer
What we offer
  • Up to $750 sign-on bonus for Full-Time Nights CNA
  • Fulltime
Read More
Arrow Right
New

Shift Manager

Ready to lead a team and bring the heat? At Popeyes, we’re serving up legendary ...
Location
Location
United Kingdom , Rushden
Salary
Salary:
12.75 - 13.25 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A lead-from-the-front attitude with a fun, vibrant work ethic
  • Previous management or supervisory experience
  • Confidence with compliance and safety standards
  • Flexibility to adapt in a fast-paced, guest-first environment
Job Responsibility
Job Responsibility
  • Leading the team during shifts to deliver great food and service
  • Running daily pre-shift briefings and setting clear priorities
  • Motivating, coaching, and training team members
  • Managing food safety, health & safety, and audit standards
  • Being accountable for the smooth running of your shift
  • Creating a fun, high-energy environment for both team and guests
What we offer
What we offer
  • Flexible schedules that work around you
  • Free meals on shift + access to employee discounts
  • Bonus scheme to boost your earnings
  • Clear career progression paths
  • Paid training and full uniform provided
  • Cycle to Work & Tech Schemes
  • Gym discounts
  • Online perks platform
  • No zero-hour contracts
Read More
Arrow Right
New

Optical Assistant

As an Optical Assistant you will be a fundamental part of our Boots Franchise Op...
Location
Location
United Kingdom , Keighley
Salary
Salary:
Not provided
boots.com Logo
Boots
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for customer care
  • Enthusiasm for learning and personal development
Job Responsibility
Job Responsibility
  • Order, dispense and collect glasses and contact lenses
  • Support with eye-tests and pre-screening activities
  • Provide aftercare support through repairs and adjustments
  • Complete operational and administrative tasks associated with dispensing prescriptions
  • Maintain floor standards
  • Fulltime
Read More
Arrow Right
New

Delivery Driver and Print Finishing

Portland area Delivery Driver and Print Finishing. GISI Marketing Group is seeki...
Location
Location
United States , Portland
Salary
Salary:
19.00 USD / Hour
GISI Marketing Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current driving record from DMV & proof of insurance required
  • Knowledge of Portland and the surrounding areas
  • Experience with print or sign production is a plus
Job Responsibility
Job Responsibility
  • Visiting clients to deliver finished projects in a friendly and professional manner in company-owned cargo vans
  • Assisting the Print Finishing team with the completion of light production tasks as needed
What we offer
What we offer
  • Medical and prescription insurance
  • Dental and orthodontic insurance
  • Vision insurance
  • Life Insurance
  • Long term disability insurance
  • Accidental death and dismemberment insurance
  • Paid time off (holidays, vacation and sick)
  • Associate assistance program (EAP)
  • 401k
  • Section 125 Flexible Spending Accounts
  • Fulltime
Read More
Arrow Right
New

Senior Data Analyst

Working in the Analysis team within Skills for Care’s Workforce Intelligence uni...
Location
Location
United Kingdom
Salary
Salary:
41134.60 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
March 15, 2026
Flip Icon
Requirements
Requirements
  • Experience with Microsoft Excel
  • Experience with statistical packages (such as SPSS)
  • Experience with data visualisation tools (such as Tableau and Power BI)
  • Strong analytical skills
  • Strong interpersonal skills
  • Ability to operate effectively within a team and with a variety of partners and clients
  • Experience in analysis, data visualisation and report writing projects
  • Ability to work in an Agile project environment
Job Responsibility
Job Responsibility
  • Analyse and report on data held within the Adult Social Care Workforce Data set (ASC-WDS)
  • Lead on analysis, data visualisation and report writing projects
  • Contribute to delivery, planning and new innovations within the team
  • Provide vital information used by central government for policy shaping and at a local level by decision makers and workforce planners
  • Fulltime
Read More
Arrow Right
New

Strategist, Internal Communications

Baptist Health is hiring a Strategist, Internal Communications to join the Inter...
Location
Location
United States , Jacksonville
Salary
Salary:
Not provided
baptistjax.com Logo
Baptist Health (Florida)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor of Communications, Journalism, Public Relations or Related degree
  • 5+ years experience in corporate communications, employee communications, executive communications, and/or human resources communications required
  • Experience in health care preferred
  • Exceptional written communication skills, including a mastery of AP Style
  • Critical and strategic thinking
  • Flexibility, adaptability and problem solving skills
  • Exceptional interpersonal skills, including a collaborative mindset
  • Project planning/organizational skills
Job Responsibility
Job Responsibility
  • Develop and implement comprehensive internal communication strategies that foster engagement, inform and inspire team members, build trust, and support our mission, organizational culture and strategic objectives
  • Provide communication expertise to support enterprise-wide or facility-specific change management initiatives
  • Develop, write, edit and distribute compelling internal communications content across multiple channels, including intranet and other digital platforms, newsletters, executive messages, signage, announcements, videos, talking points and FAQs
  • Partner with internal stakeholders and subject matter experts to identify communication needs, target audiences, key messages and appropriate timing
  • Serve as a trusted advisor to Wolfson Children’s Hospital leadership team on communication best practices, culture-building efforts, and employee engagement strategies
  • Monitor and analyze communication metrics and team member feedback to assess effectiveness and inform future strategies
  • Contribute to crisis communications planning and execution when needed, including during adverse weather events
  • Collaborate closely with the Public Relations, Marketing, Creative Services and Social Media teams to develop integrated strategies for major initiatives
  • Contribute as needed to external communication efforts such as social media posts and Baptist Health’s digital newsfeed
  • Fulltime
Read More
Arrow Right
New

Interim Senior Finance Business Partner

My client is a major UK cultural institution. With ever growing ambitions they c...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
allenlane.co.uk Logo
Allen Lane
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified accountant (ACA/ACCA/CIMA)
  • Proven experience in senior finance business partnering roles
  • Strong relationship-building and influencing skills
  • Experience delivering end-to-end financial management, from accounting cycle through to insight and advisory
  • The confidence to challenge constructively and improve processes
  • Excellent written and verbal communication skills, with the ability to translate financial data into clear business insight
  • An appreciation for the arts and a commitment to inclusive working practices are important
Job Responsibility
Job Responsibility
  • Lead financial planning, forecasting, reporting and analysis across a substantial and high-profile portfolio
  • Act as a trusted adviser to Executive and senior operational leaders, providing insight, challenge and support on performance, risk and long-term sustainability
  • Develop deeper, evidence-based understanding of income drivers to inform decision-making
  • Line manage and develop one Finance Business Partners
What we offer
What we offer
  • Flexible hybrid working arrangements
  • Parttime
Read More
Arrow Right