Senior Customer Supply Chain Analyst

• Lead the development and continuous improvement of key operational reports: Daily Sales Report, Order Progress Tracker, Control Tower Report, Availability and Allocation Report, Warehouse & Transport KPI Dashboards, Compliance & Chargeback Tracking
• Analyse service and operational trends to drive performance improvements across fulfilment, warehousing, and transport
• Present insights and root cause analysis to internal and external stakeholders to drive alignment and issue resolution
• Monitor warehouse and transport activities, escalating and resolving issues proactively
• Analyses warehouse and transport processes and recommend any adjustment to improve service delivery and costs
• Keep with Customer Supply Chain Executives informed about delivery challenges and revised timelines, offering solutions
• Create and maintain Customer SOPs for warehouse execution
• Own stock reconciliation processes across multiple locations, ensuring full alignment between internal ERP systems and external 3PL WMS platforms
• Deep dive into warehousing and transport invoices: Identify variances and unexpected charges, Investigate and challenge discrepancies, Coordinate resolution and alignment with 3PLs and Finance
• Lead the preparation of monthly cost-to-serve reports across channels (Retail, B2C, D2C), highlighting trends and areas of concern
• Represent the Customer Supply Chain function in: Monthly KPI and performance reviews, Customer service level and compliance meetings, Cross-functional improvement projects and system enhancement discussions
• Act as a key point of contact for data requests and escalations across Sales, Customer Service, Finance, and Operations

• 5+ years in customer-facing supply chain, logistics, or operations analysis roles, ideally in FMCG or consumer goods
• Demonstrated ability to interpret complex data sets and present clear, actionable insights to senior stakeholders
• Strong Excel and data manipulation skills (pivot tables, formulas, dashboards)
• knowledge of Power BI or similar tools is a plus
• Familiarity with warehouse management systems (WMS), transport management systems (TMS), and ERP platforms (e.g. SAP, Oracle, NetSuite)
• Solid understanding of inventory principles, fulfilment workflows, and third-party logistics operations

Experience handling customer compliance and chargeback reporting is desirable

• Competitive salary plus super
• Holiday allowance
• Company performance related bonus
• An exclusive staff discount
• Volunteer days
• Holiday carry over scheme
• Flexible Hybrid remote working
• Extra holiday days for long service
• Refer a Friend scheme
• Training and Development
• Team recognition scheme
• Mental wellbeing support
• Holiday trading
• Additional holiday for length of service
• Company bonus scheme
• Generous discounts for you and friends and family
• Season ticket loan and cycle-to-work scheme
• Even more discounts with Perkbox