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Senior Customer Supply Chain Analyst

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Joseph Joseph

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Location:
Australia , Sydney

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is a key operational analytical lead within the Customer Supply Chain function, responsible for end-to-end visibility, performance tracking, and continuous improvement across the order-to-cash process, with a focus on both domestic and export operations. This role provides actionable insights into customer service, inventory management, warehousing, transport performance, and export compliance.

Job Responsibility:

  • Lead the development and continuous improvement of key operational reports: Daily Sales Report, Order Progress Tracker, Control Tower Report, Availability and Allocation Report, Warehouse & Transport KPI Dashboards, Compliance & Chargeback Tracking
  • Analyse service and operational trends to drive performance improvements across fulfilment, warehousing, and transport
  • Present insights and root cause analysis to internal and external stakeholders to drive alignment and issue resolution
  • Monitor warehouse and transport activities, escalating and resolving issues proactively
  • Analyses warehouse and transport processes and recommend any adjustment to improve service delivery and costs
  • Keep with Customer Supply Chain Executives informed about delivery challenges and revised timelines, offering solutions
  • Create and maintain Customer SOPs for warehouse execution
  • Own stock reconciliation processes across multiple locations, ensuring full alignment between internal ERP systems and external 3PL WMS platforms
  • Deep dive into warehousing and transport invoices: Identify variances and unexpected charges, Investigate and challenge discrepancies, Coordinate resolution and alignment with 3PLs and Finance
  • Lead the preparation of monthly cost-to-serve reports across channels (Retail, B2C, D2C), highlighting trends and areas of concern
  • Represent the Customer Supply Chain function in: Monthly KPI and performance reviews, Customer service level and compliance meetings, Cross-functional improvement projects and system enhancement discussions
  • Act as a key point of contact for data requests and escalations across Sales, Customer Service, Finance, and Operations

Requirements:

  • 5+ years in customer-facing supply chain, logistics, or operations analysis roles, ideally in FMCG or consumer goods
  • Demonstrated ability to interpret complex data sets and present clear, actionable insights to senior stakeholders
  • Strong Excel and data manipulation skills (pivot tables, formulas, dashboards)
  • knowledge of Power BI or similar tools is a plus
  • Familiarity with warehouse management systems (WMS), transport management systems (TMS), and ERP platforms (e.g. SAP, Oracle, NetSuite)
  • Solid understanding of inventory principles, fulfilment workflows, and third-party logistics operations

Nice to have:

Experience handling customer compliance and chargeback reporting is desirable

What we offer:
  • Competitive salary plus super
  • Holiday allowance
  • Company performance related bonus
  • An exclusive staff discount
  • Volunteer days
  • Holiday carry over scheme
  • Flexible Hybrid remote working
  • Extra holiday days for long service
  • Refer a Friend scheme
  • Training and Development
  • Team recognition scheme
  • Mental wellbeing support
  • Holiday trading
  • Additional holiday for length of service
  • Company bonus scheme
  • Generous discounts for you and friends and family
  • Season ticket loan and cycle-to-work scheme
  • Even more discounts with Perkbox

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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