Senior Customer Success Specialist Job at SITA (Tashkent)

Senior Specialist, Customer Success

Mastercard powers economies and empowers people in 200+ countries and territorie...

Location

Austria , Vienna

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying next opportunity for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

Job Responsibility

Support the development and delivery of strategic priorities within the region
Focus on ensuring priority customers and segments experience positive change through more effective use of Services network products
Work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.

Fulltime

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Netherlands , Amsterdam

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

Job Responsibility

Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

Fulltime

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Germany , Frankfurt

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

Job Responsibility

Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

Fulltime

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Germany , Frankfurt

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

Job Responsibility

Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

Fulltime

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Experience in Payments, esp. with Acquirers and/or merchants preferred
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Successful track record of identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners

Job Responsibility

Support the development and delivery of strategic priorities within the region
Focus on supporting acquirers and processors, helping them maximize the value of Mastercard’s Services portfolio
Identify opportunities to enhance performance, reduce fraud and operational risk, and optimize digital payment experiences through data-driven insights and best practices
Ensure the priority customers and segments they work with experience positive change through more effective use of Services network products
Work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer
Customer Engagement: Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Growing the Business: Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings

Fulltime

Senior Customer Success Manager, Learning Solutions, Asia

The Senior Customer Success Manager, Learning Solutions, Asia is responsible for...

Location

India , Bangalore

Salary:

Not provided

Danaher Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in life sciences, business, education, learning and development, or a related field, or equivalent relevant work experience
Multiple years of experience in customer success, account management, customer education, training services, or another customer-facing role
Experience managing customer relationships across multiple accounts, including onboarding, adoption, customer engagement, issue resolution, and renewal support
Experience using customer data, business reviews, customer feedback, or performance metrics to assess customer health and demonstrate value
Experience working cross-functionally with commercial, product, operations, marketing, technical, or support teams to deliver customer outcomes

Job Responsibility

Lead the post-sale customer success journey for assigned Learning Solutions customers across Asia, including onboarding, success planning, adoption support, and value realization
Manage a portfolio of customer accounts by building relationships with key stakeholders, understanding their learning needs, and supporting achievement of their business and workforce readiness goals
Track customer health, engagement, satisfaction, risks, and renewal readiness, using data and feedback to identify trends and improvement opportunities
Partner with Commercial, Product Management, Marketing, Operations, Technical Support, and Customer Learning Solutions Specialists to address customer needs and improve the customer experience
Represent the voice of the customer internally by gathering insights that help inform product development, service improvement, customer education strategy, and regional growth opportunities

Fulltime

Senior Specialist, Customer Assurance

We’re looking for a Senior Specialist, Customer Assurance to help us manage and ...

Location

Canada , Vancouver

Salary:

78400.00 - 109800.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Demonstrated years of experience in a security, privacy, customer assurance, or compliance related role (e.g., Security Specialist, Security Support Specialist, Privacy Specialist, GRC Specialist, Information Security or Compliance Auditor) and/or relevant experience in SaaS or technology industry
Bachelor’s degree or equivalent industry experience
Previous experience leading a high volume support request queue
Working knowledge of content management or content automation systems
Solid understanding of information security, privacy, risk, and compliance
Ability to work within tight deadlines and under pressure
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver result
Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Accountability: holds self and others accountable to meet commitments

Job Responsibility

Communicate directly with internal stakeholders and external customers to understand and address their security, privacy, AI, and compliance concerns, acting as the primary point of contact on these matters for Hootsuite’s GNB and C&E Teams
Collaborate on the security, privacy and AI support process and build strong relationships with teams across the organization (e.g., Sales, Security, Privacy, Product and Technology, Legal), sharing best practices and learnings on what customers need to ensure they’re protected
Coordinate, qualify and prioritize a high volume queue of customer assurance review requests
Accountable for the accurate completion of customer assurance reviews (e.g., questionnaires) and similar customer requests (e.g., contracts) within tight deadlines
Provide expertise and support with RFPs (and similar documents) for Hootsuite’s GNB and C&E Teams
Maintain and further develop the capabilities of an AI-driven response automation tool and customer facing Trust Center to aid in driving process and response efficiency
Facilitate regular enablement sessions and knowledge sharing to update GNB and C&E teams on new security, privacy and AI support, processes and collateral
Manage Salesforce and other reports (e.g., Trust Center reports) that track Customer Assurance program metrics
share key data insights with stakeholders on successes, failure points and key learnings from customer review requests
Oversee the maintenance of security, privacy and AI collateral and certifications including Trust Center, CAIQ, SIG , etc

What we offer

Canadian Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more! Hootsuite provides a group RRSP plan with a company match of up to 4% of base salary. Benefits are available to permanent employees who meet minimum hours requirements without a waiting period
US Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, and life/disability insurances. Hootsuite also offers a 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more! Benefits are available to employees who meet minimum hours requirements without a waiting period
Global Parental Leave. All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of 12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations

Fulltime

Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager (equivalent to a technical a...

Location

United Kingdom , London

Salary:

Not provided

Zip

Expiration Date

Until further notice

Requirements

8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization
B2B SaaS experience in a high-paced environment is a benefit
Procurement experience (procurement, sourcing, or vendor management background)
Familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed

Job Responsibility

Help our largest customers drive procurement success on the Zip platform
Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
Manage customer health and hedge account risks based on data-driven adoption metrics
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
Partner with the renewals team to achieve target GRR
Continuously improve Customer Success assets and processes

What we offer

Start-up equity
Health, vision & dental coverage
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan

Fulltime

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Senior Customer Success Specialist

Job Responsibility

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