CrawlJobs Logo

Senior Customer Success Representative

tradifyhq.com Logo

Tradify Limited

Location Icon

Location:
New Zealand , Auckland

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region. The Senior Customer Success Representative plays a vital role in partnering with both new and existing customers to help them maximize their business potential using Tradify.

Job Responsibility:

  • Manage and resolve tier-two escalations
  • Support the onboarding process for new Customer Success team members
  • Engage in and facilitate peer-to-peer coaching sessions
  • Collaborate with larger, high-value clients to enhance the value they receive
  • Assist Customer Managers with various tasks
  • Coordinate with Support Managers and engineering teams on SUPE tickets, bugs, and incidents
  • Contribute to refining our onboarding process
  • Collaborate closely with Customer Success teams from other regions
  • Act as a champion for our customers, relaying product recommendations
  • Reach out to customers after they upgrade to a paid account
  • Deliver engaging online webinars, training sessions, and demos
  • Maintain accurate and timely records of customer data
  • Stay informed about the latest Customer Success strategies and tools
  • Promptly respond to inbound customer inquiries
  • Participate in retention and post-90-day engagement initiatives
  • Work in close collaboration with senior sales team members to enhance handover processes

Requirements:

  • Have the flexibility to work late shifts 2 nights per week to service our ANZ customers
  • Have experience in a Customer Success, Support or Sales role, or can demonstrate talent and desire to help customers succeed
  • Enjoy leading and participating in peer-to-peer coaching sessions
  • Capable of actively engaging and collaborating with various departments
  • Are highly empathetic, high energy and can relate to people from all walks of life
  • Love to find ways to make technology understandable and relatable
  • Are highly organised with great attention to detail
  • Driven to make sure you contact all customers to need help onboarding, or potentially have an issue
  • Have excellent written and verbal communication skills
  • Thrive in a great team environment
  • Believe that tradespeople do important work and that supporting them is an awesome thing to be a part of
  • Want to do work that improves other people’s lives, but also believe it should be fun
What we offer:
  • Values-based culture
  • Hybrid Working 3 office/2 home
  • Free in-office parking
  • A Dog-Friendly office
  • 5 Wellbeing days per year
  • 3 Giving Back Days per year
  • Southern Cross Health & Life Insurance
  • Join us for the 'Big Break' - 4 day company holiday

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Tradify Limited - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Customer Success Representative

Senior Customer Success Leader

The Senior Customer Success Leader will manage a large and diverse set of servic...
Location
Location
United States , Durham
Salary
Salary:
130500.00 - 300000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically 12+ years to demonstrate mastery of Service Business Management
  • Established management background of high level individual contributors (people management)
  • Typically first level and advanced level university degree
  • Excellent market knowledge
  • Need broad knowledge competitive market dynamics, business models, business strategies and processes
  • Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives
  • Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams
  • Must have a solid understanding of business management principles, financial expertise and strategic planning methods
  • Recognized as authority in their area of expertise
  • Demonstrated ability to provide thought leadership and drive change across functions
Job Responsibility
Job Responsibility
  • Responsible for the overall business success of a large and diverse set of service products or solutions, technologies, and/or business segments that represents a sizeable portion of the overall business
  • Defines strategic direction and plans for service business, monitors business performance and implements corrections as well as cost reductions and incremental growth actions
  • Manages and monitors performance of product and service business metrics (e.g., attach, penetration, revenue, TCE)
  • delivers recovery or action plans for exception issues
  • Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams, and Regional Business Development Manager, Sales, Solution Partners Organization, and delivery functions
  • Leads key initiatives on behalf of functional and senior management
  • Provides thought leadership and program management for initiatives that significantly change the business portfolio, selling motions, competitive advantages, and/or business models
  • Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
  • Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding
  • Achieves diversity and other HR goals
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Strategic Customer Success

As a Strategic Customer Success team member, you will own a select book of high-...
Location
Location
United States
Salary
Salary:
Not provided
elevenlabs.io Logo
ElevenLabs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of Customer Success, Strategic Account Management, or Enterprise Customer/Partner-facing roles in a SaaS or technology business, with at least 3-5 years in a senior/strategic role
  • Demonstrated technical acumen and product fluency — comfortable engaging in discussions on integration design, platform configuration, and data flow
  • able to partner effectively with technical stakeholders to drive adoption and innovation
  • Proven track record managing and growing a portfolio of high-value enterprise customers - successfully driving renewal, expansion and advocacy
  • Strong business acumen: ability to craft and manage account strategies, build ROI-based value cases, influence at C-level, link product usage to business outcomes
  • Excellent interpersonal and executive communication skills - comfortable engaging senior stakeholders, navigating complex organizations, aligning internal and external priorities
  • Demonstrated operational discipline: tracking and driving customer health metrics, forecasting renewal and expansion outcomes, identifying risks and upside, and turning insights into action
  • Experience collaborating cross-functionally with product, engineering, sales, operations and marketing to drive adoption, feature adoption, co-innovation, and seamless customer journeys
  • Strategic mindset with a bias for action: you thrive in ambiguous, fast-moving environments and are comfortable creating structure where none yet exists
  • Desire and ability to be a product champion: you understand the technical and business value of software platforms, are curious about innovation, and can translate features into strategic advantage for customers
Job Responsibility
Job Responsibility
  • Own a portfolio of key accounts, building deep executive-level relationships and acting as the primary voice of the customer within our organization
  • Develop and execute account growth strategies: identifying expansion and cross-sell opportunities, aligning on business outcomes with customers, and driving mutually beneficial roadmaps
  • Partner with internal stakeholders (Sales, Engineering, Growth, RevOps) to align the customer’s journey, elevate adoption, blueprint value, and resolve complex business-or-technical challenges
  • Monitor and optimize customer health across adoption, usage, ROI, and retention metrics
  • establish proactive interventions to mitigate churn risk and unlock expansion potential
  • Serve as a key contributor to our CS playbook: influencing processes, best-practices, success frameworks and scalability approaches that support our strategic customer growth ambitions
  • Represent the customer voice and performance insights in senior leadership forums, reporting on account performance, risk/upsell pipeline, strategic initiatives and overarching partnerships
  • Actively evangelise our product and vision internally and externally: you’ll present at business reviews, articulate value to stakeholders, and reinforce our status as a strategic partner rather than simply a vendor
  • Operate with autonomy and rigour in a high-velocity, scale-up environment, setting the bar for strategic impact, customer advocacy and measurable business outcomes
What we offer
What we offer
  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend
  • Fulltime
Read More
Arrow Right

Senior Sales Development Representative

We are looking for an enthusiastic, experienced, and driven Senior Sales Develop...
Location
Location
United States , New York
Salary
Salary:
110000.00 - 120000.00 USD / Year
findigs.com Logo
Findigs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of successful experience in a Sales Development, Business Development, or a similar quota-carrying role, preferably in a B2B SaaS environment
  • A proven track record of consistently exceeding monthly and quarterly sales targets
  • Exceptional phone presence and the confidence to engage in executive-level conversations, effectively representing the Findigs brand
  • A strong analytical background and excitement for deriving strategic insights from sales data to optimize performance and process
  • A steadfast, resilient mentality with the ability to navigate complex sales cycles and handle advanced prospect objections
  • A bias for action, demonstrated self-management in driving your own pipeline, learning, skills, and the Findigs’ mission forward
  • A positive attitude and creative approach to solving problems, contributing to team innovation
  • Desire to be part of something bigger than yourself and are ready to join a mission-driven, category-creating company
Job Responsibility
Job Responsibility
  • Strategically research and identify high-value prospective customers, developing a deep understanding of their complex business needs and pain points
  • Execute sophisticated outreach sequences across multiple channels, including cold calling, email, social media, and in-person visits, to introduce Findigs' advanced value propositions to key decision-makers
  • Routinely schedule and qualify high-quality sales meetings, demos, and follow-up calls to consistently advance prospects through the sales cycle for the Account Executive team
  • Maintain accurate, up-to-date records of all sales activities and customer information in Salesforce, ensuring data integrity and contributing to pipeline forecasting
  • Act as a subject matter expert, staying current with industry trends, competitive landscape, and comprehensive product knowledge to handle advanced prospect objections
  • Consistently exceed quota and sales targets while actively contributing to a positive, growth-oriented team environment
  • Proactively collaborate with Sales, Marketing, and Leadership to optimize lead generation, refine messaging strategies, and test new outreach tactics
  • Mentor new SDRs, sharing best practices and contributing to the overall development and success of the team
  • Future opportunities to make an impact in other parts of the business including marketing, processes and operations, customer success, and more
What we offer
What we offer
  • Competitive OTE + Pre-IPO equity
  • Unlimited Paid Time Off (PTO) policy
  • All-company holidays
  • Health benefits
  • 401(k) matching up to 4%
  • Monthly gym stipend
  • Lunch provided every day
  • Fulltime
Read More
Arrow Right

Senior Sales Development Representative

DMS is seeking a highly motivated, goal-oriented Sales Development Representativ...
Location
Location
United States
Salary
Salary:
20.00 - 30.00 USD / Hour
digitalmediasolutions.com Logo
Digital Media Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant outbound cold calling experience IS A MUST
  • 3+ years of inside sales experience with a track record of over-achieving quotas
  • Proficient in Microsoft Office suite (Excel, Outlook, Word, etc.)
  • Proficient in a pipeline management system and integrated dialer platform (Salesforce or similar)
  • Strong written, verbal and interpersonal communication skills with an ability to communicate effectively with teammates and supervisors
Job Responsibility
Job Responsibility
  • Research new prospects, identify key decision-makers at insurance agencies and generate interest in DMSI’s lead products
  • Source new sales opportunities through a combination of outbound cold calling, emailing and follow-up to inbound leads
  • Identify qualified opportunities to develop and close, so they may be supported by the customer success team after sale is completed
  • Achieve and exceed monthly sales quotas on a consistent basis
  • Understand customer needs and requirements, overcome objections and vet opportunities to determine alignment with DMSI’s platforms
  • Maintain and progress a sales pipeline of prospects that aligns with DMSI revenue growth
  • Maintain knowledge of current insurance market conditions, including target audience and competition
What we offer
What we offer
  • Medical, dental, vision insurance
  • Wellness and mental health benefits
  • Tax-advantaged health care accounts
  • Financial and income protection benefits (Life insurance, short-term disability, 401(k)
  • Paid Time Off (PTO), holidays, and sick time off
  • Remote worker assistance for wellness and home office
  • Fully remote work
  • Fulltime
Read More
Arrow Right

Senior Business Development Representative

Arrive Logistics is a leading transportation and technology company in North Ame...
Location
Location
United States , Austin
Salary
Salary:
Not provided
arrivelogistics.com Logo
Arrive Logistics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree, preferred
  • 2+ years of relevant experience in sales or third-party logistics
  • Experience with different mode types is a plus, including drayage, intermodal, LTL and cross-border
  • Track record of success in sales
  • Ability to coach and lead others
  • Demonstrated ability to price business strategically and competitively
  • Exceptional negotiation and relationship-building skills in a fast-paced environment
  • Proven ability to deliver results under pressure
  • Commitment to customer obsession and a passion for sales
Job Responsibility
Job Responsibility
  • Continue to build on your previous logistics sales skills
  • Prospect, acquire, and expand Mid-Market & Major clients to drive Arrive growth
  • Become an expert in all modes of Arrive’s service offerings, our business model, customer specific solutions, and our proprietary software
  • Respond to sales inquiries and use your knowledge of the market to provide strategic pricing, offer capacity, and provide innovative solutions to our clients needs
  • Be a team player by collaborating with our Client Success and Carrier Sales teams to expand each account while offering best-in-class support
  • Travel as required to new and prospective clients, conduct quarterly business reviews, and expand relationships
  • Take advantage of professional development courses that will complement your industry mastery
What we offer
What we offer
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
  • Invest in your future with our matching 401(k) program
  • Build relationships and find your home at Arrive through our Employee Resource Groups
  • Enjoy office wide engagement activities, team events, happy hours and more
  • Leave the suit and tie at home
  • our dress code is casual
  • Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown
  • Park your car for free on site
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew
  • Sweat it out with the team at our onsite gym
  • Fulltime
Read More
Arrow Right

Senior Business Development Representative

Arrive Logistics is a leading transportation and technology company in North Ame...
Location
Location
United States , Phoenix, AZ; Tempe, AZ
Salary
Salary:
Not provided
arrivelogistics.com Logo
Arrive Logistics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree, preferred
  • 2+ years of relevant experience in sales or third-party logistics
  • Experience with different mode types is a plus, including drayage, intermodal, LTL and cross-border
  • Track record of success in sales
  • Ability to coach and lead others
  • Demonstrated ability to price business strategically and competitively
  • Exceptional negotiation and relationship-building skills in a fast-paced environment
  • Proven ability to deliver results under pressure
  • Commitment to customer obsession and a passion for sales
Job Responsibility
Job Responsibility
  • Continue to build on your previous logistics sales skills
  • Prospect, acquire, and expand Mid-Market & Major clients to drive Arrive growth
  • Become an expert in all modes of Arrive’s service offerings, our business model, customer specific solutions, and our proprietary software
  • Respond to sales inquiries and use your knowledge of the market to provide strategic pricing, offer capacity, and provide innovative solutions to our clients needs
  • Be a team player by collaborating with our Client Success and Carrier Sales teams to expand each account while offering best-in-class support
  • Travel as required to new and prospective clients, conduct quarterly business reviews, and expand relationships
  • Take advantage of professional development courses that will complement your industry mastery
What we offer
What we offer
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
  • Invest in your future with our matching 401(k) program
  • Build relationships and find your home at Arrive through our Employee Resource Groups
  • Enjoy office wide engagement activities, team events, happy hours and more
  • Leave the suit and tie at home
  • our dress code is casual
  • Work in the city of Tempe, AZ right off of the I-10 and Baseline Rd. We are in a convenient location close to the Phoenix airport and Downtown Phoenix, Downtown Tempe, and Downtown Chandler. We are also conveniently located close to multiple local restaurants
  • Start your morning with free coffee
  • Park your car for free on site
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Fulltime
Read More
Arrow Right

Senior Business Development Representative

Our explosive growth is your opportunity to further your logistics career in an ...
Location
Location
United States , Columbus, OH; Austin, TX
Salary
Salary:
Not provided
arrivelogistics.com Logo
Arrive Logistics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree, preferred
  • 2+ years of relevant experience in sales or third-party logistics
  • Experience with different mode types is a plus, including drayage, intermodal, LTL and cross-border
  • Track record of success in sales
  • Ability to coach and lead others
  • Demonstrated ability to price business strategically and competitively
  • Exceptional negotiation and relationship-building skills in a fast-paced environment
  • Proven ability to deliver results under pressure
  • Commitment to customer obsession and a passion for sales
Job Responsibility
Job Responsibility
  • Continue to build on your previous logistics sales skills
  • Prospect, acquire, and expand Mid-Market & Major clients to drive Arrive growth
  • Become an expert in all modes of Arrive’s service offerings, our business model, customer specific solutions, and our proprietary software
  • Respond to sales inquiries and use your knowledge of the market to provide strategic pricing, offer capacity, and provide innovative solutions to our clients needs
  • Be a team player by collaborating with our Client Success and Carrier Sales teams to expand each account while offering best-in-class support
  • Travel as required to new and prospective clients, conduct quarterly business reviews, and expand relationships
  • Take advantage of professional development courses that will complement your industry mastery
What we offer
What we offer
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
  • Invest in your future with our matching 401(k) program
  • Build relationships and find your home at Arrive through our Employee Resource Groups
  • Enjoy office wide engagement activities, team events, happy hours and more
  • Leave the suit and tie at home
  • our dress code is casual
  • Park your car for free on site
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew
  • Sweat it out with the team at our onsite gym
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Fulltime
Read More
Arrow Right

Senior Business Development Representative

Arrive Logistics is a leading transportation and technology company in North Ame...
Location
Location
United States , Chicago
Salary
Salary:
60000.00 USD / Year
arrivelogistics.com Logo
Arrive Logistics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree, preferred
  • 2+ years of relevant experience in sales or third-party logistics
  • Experience with different mode types is a plus, including drayage, intermodal, LTL and cross-border
  • Track record of success in sales
  • Ability to coach and lead others
  • Demonstrated ability to price business strategically and competitively
  • Exceptional negotiation and relationship-building skills in a fast-paced environment
  • Proven ability to deliver results under pressure
  • Commitment to customer obsession and a passion for sales
Job Responsibility
Job Responsibility
  • Continue to build on your previous logistics sales skills
  • Prospect, acquire, and expand Mid-Market & Major clients to drive Arrive growth
  • Become an expert in all modes of Arrive’s service offerings, our business model, customer specific solutions, and our proprietary software
  • Respond to sales inquiries and use your knowledge of the market to provide strategic pricing, offer capacity, and provide innovative solutions to our clients needs
  • Be a team player by collaborating with our Client Success and Carrier Sales teams to expand each account while offering best-in-class support
  • Travel as required to new and prospective clients, conduct quarterly business reviews, and expand relationships
  • Take advantage of professional development courses that will complement your industry mastery
What we offer
What we offer
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
  • Invest in your future with our matching 401(k) program
  • Build relationships and take part in learning opportunities through our Employee Resource Groups
  • Enjoy office wide engagement activities, team events, happy hours and more
  • Leave the suit and tie at home
  • our dress code is casual
  • Work in the heart of downtown Chicago, IL
  • Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Take time to manage your physical and mental health – we offer company paid holidays, paid vacation time and wellness days
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy