Senior Customer Success Operations Analyst

• Drive proactive insights from data signals to recommend process improvements for our CS teams
• Receive feedback from Success teams to help define projects and process improvements to ensure an optimal model for our team and Wiz customers
• Work cross-functionally to support operational programs aligned to overall organizational strategy
• Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
• Track and measure outcomes of CS initiatives
• Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes

• 5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
• Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker. etc.
• Experience with customer health, adoption, Success KPIs, scaled programs
• Experience implementing programs and processes that scale
• a willingness to “roll up your sleeves” to get work done as the organization grows
• Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
• Proven ability to lead high impact process improvement initiatives while executing hands-on in a fast-paced, evolving environment
• Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decision making
• Customer-first mindset with a passion for enhancing customer experiences through process and tooling
• Excellent cross-functional collaboration skills with experience working across GTM, Product, Engineering, and customer-facing teams
• Strong communication skills

Experience with cloud security or cybersecurity is a plus

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave