Senior Customer Success Manager

Reporting to our Customer Success Director, you'll lead bold, culture-shaping work for iconic brands, creating high-impact visuals across multiple channels. Working within a dynamic, collaborative team, you'll shape the visual language of a world-renowned brand, pushing creative boundaries and inspiring your team to take risks that deliver compelling results. With an understanding of cultural and social trends, you'll develop everything from large-scale campaigns to agile social activations while collaborating with clients, presenting ideas with confidence, and building trust-based relationships. As part of the Customer Success team, you will play a pivotal role in driving adoption, client satisfaction, and strategic growth of PencilPro within Jellyfish and across our global client base. A Customer Success Manager will focus on direct client support, onboarding, and user training, ensuring a smooth transition into the Pencil Pro ecosystem. You will work closely with clients to drive adoption, provide ongoing support, and gather feedback to enhance the platform experience.