Senior Customer Success Manager Jobs

New

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , San Francisco

Salary:

153000.00 - 182750.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspect the segment, identify/evaluate trends, propose and build out solutions, all with the goal of influencing customer retention and product adoption
Leverage our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leverage data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gain a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborate and align cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborate with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Work with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Inform our Customer Education Content roadmap and collaborate with our learning experience designers to create new content for customers
Collaborate with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)

Fulltime

New

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , Chicago

Salary:

137700.00 - 164475.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
Collaborating with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

New

Senior Customer Success Manager

As a Strategic CSM, you’ll partner with our largest and most complex customers t...

Location

United States , Chicago

Salary:

162000.00 - 193500.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
Experience with business process mapping, requirements analysis, and solution design
Strong technical acumen and passion for AI/agent-building (coding not required)
Ability to simplify and communicate complex problems clearly across audiences
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
Self-motivated, adaptable, and curious team player with a high level of self-efficacy
Proof of eligibility to work in the United States is required

Job Responsibility

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors)
Facilitate requirements gathering and process mapping for standard operating procedures
document in clear, precise, and actionable terms
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
Maintain deep product knowledge of Fin’s fast-expanding capabilities
remain market aware of the fast evolving AI-agent industry
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

New

Senior Technical Success Manager

We are seeking a talented and experienced Senior Technical Success Manager for t...

Location

United States , Atlanta

Salary:

150000.00 - 160000.00 USD / Year

JFrog

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science or Computer Engineering (or equivalent) with 7+ years of experience as a Customer Success Manager or Technical Account Manager in an Enterprise software company
Customer-facing experience, including crisis and priority management for both inbound and outbound communications, with a focus on international enterprise customers
Knowledge of DevOps and DevSecOps practices and familiarity with CI/CD tools (e.g., GitHub, Jenkins, Artifactory, Maven, Docker) in software development and delivery
Strong problem-solving, communication, and interpersonal skills with proven ability to build rapport and trust with all stakeholders including C-suite executives
Analytical mindset with the ability to interpret data and provide actionable insights
Self-motivated, detail-oriented, and able to manage competing priorities in a fast-paced environment
Willingness to work weekends and holidays on occasion, with a commitment to continuous learning and personal growth

Job Responsibility

Own the customer journey, driving happiness, adoption, and value realization from JFrog products, while ensuring customer retention, satisfaction, and adoption
Collaborate with internal teams (Sales, Product, Solution Engineering, Training) and external stakeholders to create and maintain a Success Plan with clear metrics addressing both immediate and future customer needs
Build trusted advisor relationships with customer executives, understanding their evolving strategy, industry trends, and shaping success plans accordingly. Act as the ‘voice of the customer’ to provide feedback to senior management and internal teams
Proactively monitor customer health, user trends, and identify risks. Leverage CRM tools (e.g., SFDC, JIRA) to track progress and recommend actions to drive adoption and mitigate risks
Conduct Business Reviews (e.g., QBRs) that focus on proving ROI and identify any potential risks and help increase customer adoption of key platform features and best practices to maximize ROI
Serve as a strategy and business partner and building champions within the customer’s organization to advocate for the platform
Maintain deep product knowledge, stay current with CI/CD technology trends, and manage communication channels across departments to ensure customers' evolving needs are met effectively

What we offer

Equity package of restricted stock units (RSU)
Eligibility to participate in our Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness, and much more

Fulltime

New

Senior Customer Success Manager

With very limited direction, the Senior Customer Success Manager delivers post-s...

Location

United States , Los Angeles

Salary:

119000.00 - 149000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

Bachelor's degree in Accounting, Economics or Business Administration Master of Business Administration or equivalent
6 Years Customer facing experience (internal or external)
Demonstrate natural strong presentation skills natural comfortable passion for presenting
Ability to deal with changing priorities and high-pressure situations with poise diplomacy and tact
Highly process-oriented mindset, with a love of telling stories with data
Prioritization and time management skills
Strong verbal and written professional communication
Updated knowledge of current accounting practices and changes in the industry
Strong interpersonal and consultative skills and proven results building relationships working as a Trusted Advisor to drive business value for customers.

Job Responsibility

Deliver on Customer Success program strategy specifically associated with BlackLine onboarded customer as it relates to assigned customers
Track, validate, and provide feedback to AM team to ensure the customer moves through the entire BlackLine journey after initial contract implementation
Deliver actionable advice, coaching and expertise regarding the features and usage of BlackLine's solutions to increase product adoption and to assist the Account Management team in license expansion
Expertly educate clients on existing and new product features and functionality, and how it can contribute to their business objectives
Perform Success Planning activities (Business Reviews, Success Reviews and Success Path creation) for onboarded clients to ensure BlackLine understands their corporate goals and objectives and the client understands their usage and the path forward to gain more efficiency with the solutions
Continually communicate BlackLine value to customer through the entire customer journey
Work as a team with sales executives and other departments on account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk
Perform effective, Success Reviews, Business Reviews, Success Reviews, customer advocacy activities, solution coaching and other adoption deliverables via webcasts, teleconferences and/or onsite visits
Address assigned client activities' impact on BlackLine and provide best practices. Includes, but not limited to organizational changes, global rollout, and ERP changes. Ensure ERP changes that result in risk of churn or attrition is document
Keep current on all BlackLine solutions, including detailed product functionality and its proper use

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

New

Senior Customer Success Manager

With very limited direction, the Senior Customer Success Manager delivers post-s...

Location

United States , Washington

Salary:

112000.00 - 140000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

Bachelor's degree in Accounting, Economics or Business Administration Master of Business Administration or equivalent
6 Years Customer facing experience (internal or external)
Demonstrate natural strong presentation skills natural comfortable passion for presenting
Ability to deal with changing priorities and high-pressure situations with poise diplomacy and tact
Highly process-oriented mindset, with a love of telling stories with data
Prioritization and time management skills
Strong verbal and written professional communication
Updated knowledge of current accounting practices and changes in the industry
Strong interpersonal and consultative skills and proven results building relationships working as a Trusted Advisor to drive business value for customers.

Job Responsibility

Deliver on Customer Success program strategy specifically associated with BlackLine onboarded customer as it relates to assigned customers
Track, validate, and provide feedback to AM team to ensure the customer moves through the entire BlackLine journey after initial contract implementation
Deliver actionable advice, coaching and expertise regarding the features and usage of BlackLine's solutions to increase product adoption and to assist the Account Management team in license expansion
Expertly educate clients on existing and new product features and functionality, and how it can contribute to their business objectives
Perform Success Planning activities (Business Reviews, Success Reviews and Success Path creation) for onboarded clients to ensure BlackLine understands their corporate goals and objectives and the client understands their usage and the path forward to gain more efficiency with the solutions
Continually communicate BlackLine value to customer through the entire customer journey
Work as a team with sales executives and other departments on account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk
Perform effective, Success Reviews, Business Reviews, Success Reviews, customer advocacy activities, solution coaching and other adoption deliverables via webcasts, teleconferences and/or onsite visits
Address assigned client activities' impact on BlackLine and provide best practices
Keep current on all BlackLine solutions, including detailed product functionality and its proper use

What we offer

short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans

Fulltime

New

Senior Customer Success - Enterprise Account Manager

Join Beamy, a fast-growing SaaS company, as a Senior Customer Success - Enterpri...

Location

France , Paris

Salary:

90000.00 - 110000.00 EUR / Year

Beamy

Expiration Date

Until further notice

Requirements

At least 8 years of experience within B2LargeB ensuring customer satisfaction & business sustainability
Experience working with large companies on organisational and process issues
Ability to adopt a consultative stance to understand client's challenges and suggest solutions
Know how to develop and implement renewal and upsell strategies
Fluent in French
Very good level in Business English

Job Responsibility

Ensure the ROI by working closely with key accounts to define clear business objectives, timelines, priorities, and metrics of success
Be the trusted advisor in SaaS Governance by organizing and leading a community of customers
Be the main contact of the partnership by ensuring robust sponsorship across diverse stakeholders
Coordinate the customer journey at Beamy and set the tempo by delegating
Ensure Contract Renew & Upsell

What we offer

Stock options
Hybrid remote work (3 days per week at the office)
Culture of Transparency
Clear paths for career progression
Health insurance (Alan)
Meal vouchers (Swile)
5 weeks of vacation plus additional time off (RTT)

Fulltime

New

Customer Success Manager

As a Customer Success Manager, you will be working directly with customers to he...

Location

India , Bengaluru

Salary:

Not provided

Balbix

Expiration Date

Until further notice

Requirements

Bachelor's / Master’s degree in computer science or related technical field
5+ years of experience of which minimum 3+ years experience working in customer-facing roles like CSM / TAM
Knowledge of cyber security domain required
Outstanding presentation and communication skills
Experience directly working with senior customer stakeholders (up to CXO levels)
Passion for problem solving and strong organizational skills

Job Responsibility

Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through adoption, support, expansion, and renewals
Develop a trusted advisor relationship with customer stakeholders and executive sponsors
Proactively engage with your customers in driving business outcomes, identifying and eliminating roadblocks to a successful adoption
Create and deliver on success plans built around the customer’s desired outcomes and drive product adoption and growth
Lead various customer engagement activities including QBRs, onboarding meetings, renewals management etc.
Develop / refine Customer Success playbooks or maximum effectiveness and efficiency
Lead growth by identifying upsell or cross-sell opportunities into new use cases and teams
Measure, track and deliver on various CS metrics including adoption, expansion, advocacy, customer satisfaction, project progress, usage etc.

Fulltime

Senior Customer Success Manager

Intercom

Location:
United States , San Francisco

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 26, 2025

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