Senior Customer Success Manager, LHH

LHH

Location:
Canada, Toronto

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Senior Customer Success Manager will work with Enterprise clients to oversee post-launch deliverables and provide a best-in-class service, acting as the primary point of contact, driving engagement, managing revenue planning, and supporting internal team enablement. The role involves building strong client relationships, aligning insights to client objectives, mentoring team members, and contributing to process improvements for optimal customer success.

Job Responsibility:

Lead end-to-end program delivery for a portfolio of Enterprise clients, acting as the primary point of contact from post-sale through completion, and coordinating global efforts when multiple CSMs support the same account
Build strong client relationships by understanding their goals, addressing program-related needs, and partnering with Sales and internal teams (e.g., Solutions, Coaching, Product, Finance) to support growth and success
Drive strategic insights and reporting, aligning data and coach insights to client objectives, preparing business reviews, and encouraging engagement with EZRA’s reporting tools
Manage revenue planning and tracking, including oversight of prepay balances, contribution to revenue recognition targets, and ensuring invoicing accuracy
Use systems and tools to support program delivery, including project management platforms, data intake forms, and coordination with Finance for billing execution
Support internal enablement by mentoring team members and contributing to process improvements that enhance the client and participant experience

Requirements:

5 + years of experience in Customer Success or a related corporate role, with a focus on managing complex relationships, particularly with large Enterprise clients
Skilled in navigating dynamic, high-growth environments, with the ability to work independently, manage competing priorities, and adapt to ambiguity
Strong problem-solving and critical thinking abilities, with a proactive approach to identifying solutions and driving outcomes
Collaborative and influential, able to work across functions, build alignment without direct authority, and thoughtfully challenge existing processes when needed
Understanding of marketing and sales messaging principles, and a strong commitment to supporting both client and participant success

What we offer:

Your Own World-Class Coach to help you grow personally and professionally
Coaching for Friends and Family because coaching is a gift worth passing on
Charity Days to support causes close to your heart - because doing good feels good
Learning Budget to fuel your curiosity
Weekly Wellbeing Hour just for you
Regional benefits - Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan
A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!

Additional Information:

Job Posted:
October 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Customer Success Manager

LHH

Location:Canada, Toronto

Category:Customer Service

Contract Type:Employment contract