Senior Customer Success Manager

• Build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go-to expert and advocate
• Guide customers to realise the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results
• Ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand
• Help customers become power-users of our products by sharing best practices and providing expert guidance tailored to their unique needs
• Identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand
• Be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation
• Use data and customer feedback to not only guide your customers but also to help shape the future of our products and services
• Build multi-year relationships with our customers, ensuring their continued success and minimising churn

• A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships
• A genuine passion for understanding customer needs and a drive to help them succeed
• Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation
• The ability to quickly learn and explain software solutions to both technical and non-technical audiences
• A collaborative spirit and the ability to work effectively with cross-functional teams to achieve shared goals
• Strong problem-solving skills and a proactive mindset, always looking for ways to improve the customer experience
• Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress
• A data-driven approach, with the ability to analyse information to uncover trends and opportunities
• Previous experience working in fintech is a strong advantage
• Fluency in French, both written and spoken

Previous experience working in fintech

• A technology-based company with a sense of adventure and a vision for the future
• A culture that is kind, open, and accepting
• A culture where BlackLiner's continued growth and learning is empowered
• BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity