Senior Customer Success Manager

• Client Success & Retention: Develop strong relationships with key clients and ensure their continued success with YouAppi’s platform by delivering personalized support and solutions that meet their needs
• Strategic Account Management: Manage a portfolio of high-value accounts, ensuring long-term success and satisfaction. Identify opportunities for growth through upselling and cross-selling YouAppi’s products and services
• Onboarding & Training: Lead client onboarding, ensuring a smooth transition and providing training to help clients effectively use our platform to achieve their business goals
• Collaboration with Internal Teams: Work closely with sales, product, and technical teams to ensure client needs are met and expectations are exceeded. Provide valuable feedback to enhance product development and customer experience
• Performance Optimization: Monitor and analyze campaign performance, providing insights and recommendations to improve results. Help clients optimize their use of YouAppi to meet key performance indicators (KPIs)
• Problem Solving: Address any client issues or challenges quickly and efficiently, working with internal teams to resolve them in a timely manner
• Reporting: Track and report on customer health, engagement, and performance metrics. Provide regular updates to senior management on client satisfaction and opportunities for growth

• 3+ years of experience in Customer Success or Account Management, preferably within the AdTech, SaaS, or mobile marketing industries
• Proven track record on successful mobile performance marketing campaigns
• Strong analytical and problem-solving skills, with the ability to leverage data to improve client outcomes
• Experience with mobile marketing, programmatic advertising, and/or performance-based campaigns
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment
• A proactive and results-driven mindset, with a focus on customer success and business growth
• Fluent in English and Chinese

additional languages a plus

• Work with a dynamic, innovative team in a fast-growing global company
• Opportunity to make a significant impact on client success and company growth
• Competitive salary and benefits package
• A collaborative and supportive work environment where your ideas and contributions are valued