Senior Customer Success Manager Jobs

ClientSuccess

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We're looking for a Senior Customer Success Manager, with at least 4 years of experience as a Customer Success Manager in a high-engagement environment. As a Senior Customer Success Manager at ClientSuccess, you will play a pivotal role in managing and nurturing a portfolio of 50-70 high-engagement customers. Your primary responsibility will be to ensure customer satisfaction, drive adoption, and foster long-term partnerships that lead to retention and growth. You will leverage your expertise in customer success, project management, and industry best practices to deliver exceptional results and drive customer value.

Job Responsibility:

Customer Management: Serve as the point of contact for a portfolio of 50-70 customers, ensuring their needs are met and value is continuously delivered
Customer Engagement: Develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction
Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth
Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with the Director, Success Services to manage Onboarding and Renewals
Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns
Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention
Customer Advocacy: Act as a customer advocate within ClientSuccess, providing insights to product and leadership teams to enhance our offerings
Reporting: Track and report on key customer success metrics, including customer health, satisfaction, and retention

Requirements:

At least 4 years of experience as a Customer Success Manager in a high-engagement environment
Proven experience managing a portfolio of 50-70 customers, with a strong track record of success
MUST have experience using a Customer Success Management Platform
Comprehensive experience with Customer Success best practices
Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts
Strong follow-up skills, ensuring that customer needs and expectations are consistently met
Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously
Ability to work in a fast-paced, dynamic environment
Strong problem-solving skills, with a proactive and solutions-oriented mindset

Nice to have:

Experience working for an early stage SaaS company
Familiarity with customer success methodologies and best practices
Ability to thrive in a fast-paced, dynamic environment

What we offer:

Competitive salary and benefits package
Opportunities for professional growth and development
A collaborative and supportive work environment
The chance to make a significant impact on our customers and our company

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Customer Success Manager