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Senior Customer Success Manager

everlaw.com Logo

Everlaw

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Location:
United States , Oakland ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

157000.00 - 199000.00 USD / Year
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Job Description:

As a Senior Customer Success Manager in the Strategic Legal segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to top US (AmLaw 200) and Canadian law firms. You’ll leverage deep workflow expertise and legal industry knowledge to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies.

Job Responsibility:

  • Own net dollar retention and case growth across your strategic book of business
  • Become a trusted advisor to executive and practice group leaders
  • Confidently position and demo Everlaw
  • Use change management skills to lead customers through the full journey
  • Lead regular check-ins, Business Reviews, and ROI conversations
  • Own account health, identifying growth opportunities, mitigating churn risk, and expanding relationships
  • Partner with Sales, Product, and Support to align stakeholders
  • Serve as the primary point of contact accountable for customers’ business outcomes
  • Continuously improve the Customer Success function

Requirements:

  • At least 8 years of experience in customer success with enterprise and strategic accounts
  • Industry experience in eDiscovery, legal tech, or software consulting (especially with AmLaw 200 or large law firms) is a plus
  • Operate as a trusted advisor and strategic partner, not a reactive order-taker
  • Take a consultative, value-led approach to account growth
  • Are outcomes- and data-driven
  • Excel at navigating complex corporate environments
  • Are comfortable presenting business value and strategic insights to senior leaders
  • Are strategic, analytical, process-oriented, and able to manage competing priorities
  • Are an exceptional communicator (verbally, in writing, and in presentations)
  • Are authorized to work in the United States

Nice to have:

Industry experience in eDiscovery, legal tech, or software consulting (especially with AmLaw 200 or large law firms)

What we offer:
  • Equity program
  • 401(k) retirement plan with company matching
  • Health, dental, and vision
  • Flexible Spending Accounts for health and dependent care expenses
  • Paid parental leave and sick leave
  • Seventeen paid vacation days plus 11 federal holidays
  • Time off for company-sponsored volunteer events
  • Membership to Modern Health
  • Annual allocation for Learning & Development opportunities
  • Company-sponsored life and disability insurance
  • Monthly home internet reimbursement
  • Select your preference of hardware (Mac or PC)
  • Snacks and beverages in the office
  • Company-wide events and fun activities

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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